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Open Town Hall
Opengov
Help Improve the City Website

How can we improve the City website to meet the community's needs?

No deadline is currently set

12 registered responses


How often do you visit the City of Tucson website (tucsonaz.gov)?

Response Percent Response Count
Occasionally 8.3% 1
Monthly 25.0% 3
Weekly 58.3% 7
Daily 8.3% 1

How did you find the site?

Response Percent Response Count
Google or other search engine 25.0% 3
City bill or other documentation 25.0% 3
Word of mouth 25.0% 3
News media 8.3% 1
Other (please specify) 16.7% 2

Please specify how you found the website.

Answered
2
Skipped
10

What do you use the website for?

Response Percent Response Count
Reporting an issue (pothole, code enforcement, etc.) 8.3% 1
Looking for information 75.0% 9
Contacting my representative 8.3% 1
Other (please specify) 8.3% 1

Please specify what you use the website for.

Answered
1
Skipped
11

Were you able to find the information you were looking for or accomplish the task you needed to complete?

Response Percent Response Count
Yes 33.3% 4
No (please specify) 50.0% 6
Not Applicable 16.7% 2

Please specify what you were looking for or what task you wanted to complete.

Answered
6
Skipped
6

Please rate your level of agreement with the below statements.

The website is user friendly.
Response Percent Response Count
Agree 16.7% 2
Neutral 25.0% 3
Disagree 50.0% 6
Strongly Disagree 8.3% 1
The website design is visually appealing.
Response Percent Response Count
Agree 33.3% 4
Neutral 41.7% 5
Disagree 16.7% 2
Strongly Disagree 8.3% 1
The website is easy to navigate.
Response Percent Response Count
Agree 16.7% 2
Neutral 25.0% 3
Disagree 41.7% 5
Strongly Disagree 16.7% 2
Information is easy to find and important information is prominently displayed.
Response Percent Response Count
Agree 8.3% 1
Neutral 16.7% 2
Disagree 50.0% 6
Strongly Disagree 25.0% 3
Information was easy to understand.
Response Percent Response Count
Agree 41.7% 5
Neutral 33.3% 4
Disagree 16.7% 2
Strongly Disagree 8.3% 1

Is there any information, or are there any services, you are interested in seeing on our website?

Response Percent Response Count
Yes (please specify) 75.0% 9
No 25.0% 3

Please specify what information you would like to see on the website.

Answered
9
Skipped
3

Please provide you Name, Email, and Phone Number

Answered
8
Skipped
4

Are you now, or have you ever been, a City of Tucson employee?

Response Percent Response Count
Yes 16.7% 2
No 83.3% 10
Name not shown
May 2, 2021, 11:00 AM
  • How often do you visit the City of Tucson website (tucsonaz.gov)?
    • Weekly
  • How did you find the site?
    • City bill or other documentation
  • What do you use the website for?
    • Other (please specify)
  • Please specify what you use the website for.

    All of the above. "Check all that apply should be the option, not just one.

  • Were you able to find the information you were looking for or accomplish the task you needed to complete?
    • No (please specify)
  • Please specify what you were looking for or what task you wanted to complete.

    There is NO central department or contact to access most common searches. There use to be when Pro Neighborhoods was their own department.

  • Please rate your level of agreement with the below statements.
    • The website is user friendly. - Disagree
    • The website design is visually appealing. - Neutral
    • The website is easy to navigate. - Disagree
    • Information is easy to find and important information is prominently displayed. - Strongly Disagree
    • Information was easy to understand. - Agree
  • Is there any information, or are there any services, you are interested in seeing on our website?
    • Yes (please specify)
  • Please specify what information you would like to see on the website.

    How about a search engine that is more specific or intuitive, and be able to include date and department in the search.

  • Please provide you Name, Email, and Phone Number
  • Are you now, or have you ever been, a City of Tucson employee?
    • No
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.