Town of Gardnerville Customer Survey 2018

Help evaluate the services Gardnerville provides and be entered to win a free year of trash service!

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15 registered responses

Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

		Response Percent	Response Count
Yes		93.3%	14
No		6.7%	1

Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)

Curbside residential trash collection

		Response Percent	Response Count
4		7.1%	1
5		92.9%	13

Curbside greenwaste collection

		Response Percent	Response Count
3		7.1%	1
5		78.6%	11

Greenwaste drop-off location

		Response Percent	Response Count
4		14.3%	2
5		50.0%	7

Billing/office staff customer service

		Response Percent	Response Count
3		7.1%	1
5		78.6%	11

Field staff customer services

		Response Percent	Response Count
4		7.1%	1
5		57.1%	8

Overall service

		Response Percent	Response Count
4		21.4%	3
5		71.4%	10

Which of the following are your primary sources of information about Town issues, services and/or events?

	Response Percent	Response Count
Town Record (bi-annual newsletter)	42.9%	6
Town website via home computer	28.6%	4
Town website via mobile device	14.3%	2
Record Courier (online or newspaper)	71.4%	10
Word of Mouth	14.3%	2
Social media (Facebook, Twitter)	57.1%	8
Public meetings	28.6%	4
Town emails/press releases	14.3%	2

If you selected radio or TV, please list the stations:

No responses yet.

Comments:

Answered: 1
Skipped: 14

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Have you called or visited with town staff on a question/problem/complaint during the past year?

		Response Percent	Response Count
Yes		28.6%	4
No		71.4%	10

If you answered yes, how easy was it to contact the person you needed to reach?

		Response Percent	Response Count
Easy		75.0%	3
Somewhat Easy		25.0%	1

Comments:

Answered: 1
Skipped: 14

Show Word Cloud

Have you visited our new website at www.TownofGardnerville.com?

		Response Percent	Response Count
Yes		35.7%	5
No		64.3%	9

Was the website easy to navigate?

		Response Percent	Response Count
Yes		83.3%	5
No		16.7%	1

Were you able to find the services/information you needed easily?

		Response Percent	Response Count
Yes		100.0%	5

Were you able to make a trash service payment online?

		Response Percent	Response Count
Yes		100.0%	5

How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?

		Response Percent	Response Count
Highly Satisfied		92.3%	12
Somewhat satisfied		7.7%	1

Comment:

No responses yet.

In the past year, has your use of public places in your neighborhood (sidewalks, parks, stores, etc) increased?

		Response Percent	Response Count
Yes		64.3%	9
No		35.7%	5

If yes, what places do you walk or visit the most?

	Response Percent	Response Count
Sidewalk	72.7%	8
Parks	45.5%	5
Stores	45.5%	5
Trails	63.6%	7

When you think of Gardnerville, what three descriptive words come to mind?

Answered: 12
Skipped: 3

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Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?

		Response Percent	Response Count
Yes		84.6%	11
No		15.4%	2

If you answered yes, what amenities? (Select all that apply.)

	Response Percent	Response Count
Fencing on the inside of the walking path with gates at the access ramp	80.0%	8
Water station	80.0%	8
Seating	80.0%	8
Shade	100.0%	10
Agility activities for dogs	40.0%	4
Separate small dogs from big dogs	70.0%	7

What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)

	Response Percent	Response Count
Benches	76.9%	10
Trash cans	53.8%	7
Trees	76.9%	10
Drinking fountain	46.2%	6
Shade structures	61.5%	8
Picnic tables	38.5%	5
Other	7.7%	1

Name not shown inside MINDEN/GARDNERVILLE

November 15, 2018, 1:58 PM

Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?
- Yes
Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)
- Curbside residential trash collection - 5
- Curbside greenwaste collection - 5
- Greenwaste drop-off location - 5
- Billing/office staff customer service - 5
- Field staff customer services - 5
- Overall service - 5
Which of the following are your primary sources of information about Town issues, services and/or events?
- Town website via home computer
- Town website via mobile device
- Record Courier (online or newspaper)
If you selected radio or TV, please list the stations:
No response.
Comments:
No response.
Have you called or visited with town staff on a question/problem/complaint during the past year?
- Yes
If you answered yes, how easy was it to contact the person you needed to reach?
- Easy
Comments:

You have wonderful people there :)
Have you visited our new website at www.TownofGardnerville.com?
- No
Was the website easy to navigate?
No response.
Were you able to find the services/information you needed easily?
No response.
Were you able to make a trash service payment online?
No response.
How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?
- Highly Satisfied
Comment:
No response.
In the past year, has your use of public places in your neighborhood (sidewalks, parks, stores, etc) increased?
- Yes
If yes, what places do you walk or visit the most?
- Sidewalk
- Parks
- Stores
- Trails
When you think of Gardnerville, what three descriptive words come to mind?
- supportive
- loving
- caring
Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?
- Yes
If you answered yes, what amenities? (Select all that apply.)
- Fencing on the inside of the walking path with gates at the access ramp
- Water station
- Seating
- Shade
- Agility activities for dogs
- Separate small dogs from big dogs
What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)
- Benches
- Shade structures
- Picnic tables
Would you be willing to participate in a public workshop to discuss the trail system?
- Yes
Would you like to see an “Art Walk” added to our downtown?
- Yes
If so, what type of art would you want installed downtown?
- Statues of Farming Animals
Please rate each of the following aspects of quality of life in Gardnerville: (Use the scale: 4 is Excellent, 3 is Good, 2 is Average, 1 is Poor)
- A place to live - 4
- A place to raise children - 4
- A place to work - 4
- A place to retire - 4
- Overall quality of life in Gardnerville - 4
Do you attend Gardnerville’s Carson Valley Christmas Kickoff?
- Yes
If you answered yes, what do you enjoy about this family-friendly event? (Select all that apply.)
- Santa’s Appearance
- Musical Entertainment
- The free treats: cobbler, cocoa, cider and popcorn
- Fireworks
What is your age?
- 55-64
What is your gender?
- Female
Do you own or rent your current residence?
- Own
Approximately how many years have you lived in the Town of Gardnerville?
- 11-20
Would you like the town to email you information about town events and/or projects? (This service will be determined based on the community’s interest. Your contact information will not be released to any other entities.)
- Yes

Douglas County Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Douglas County Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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Personal Attack	Not A Personal Attack
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Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

Yes

* required

What is a disruptive statement?

A statement

containing personal attacks, profanity, commercial advertising or content which is entirely off-topic, and/or
from a user who has falsified their registration information with the intent to post multiple statements in one topic or to misrepresent their city of residence.

Why does Open Town Hall monitor for disruptive statements?

OpenGov is a non-partisan company dedicated to building public trust in government and broadening civic engagement. Many people will not participate if the forum has disruptive statements.

Does Open Town Hall find many disruptive statements?

No. Disruptive statements are quite rare - less than one in a thousand statements are disruptive.

What does Open Town Hall do if they find a disruptive statement?

Open Town Hall

moves the statement to a different web page,
describes the problem in an email to the author, and
invites the author to change the statement.

Does Open Town Hall ever edit or delete statements?

Never. Only the statement's author can edit or delete a statement.

If I disagree with someone, can I post my opinion?

Yes. Open Town Hall encourages open dialog which, by necessity, includes disagreements.

How do I know if my statement is a 'disagreement' or a 'personal attack'?

Personal Attack	Not A Personal Attack
He lied.	He said he did X, but in fact he did Y.
She misrepresented the truth.	I don't trust her.
He is greedy.	He is making plenty of money.
It is merely a power play on her part.	She will announce her candidacy soon.

Fields marked with * are required

Help evaluate the services Gardnerville provides and be entered to win a free year of trash service!

15 registered responses

Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)

Curbside residential trash collection

Curbside greenwaste collection

Greenwaste drop-off location

Billing/office staff customer service

Field staff customer services

Overall service

Which of the following are your primary sources of information about Town issues, services and/or events?

If you selected radio or TV, please list the stations:

Comments:

Have you called or visited with town staff on a question/problem/complaint during the past year?

If you answered yes, how easy was it to contact the person you needed to reach?

Comments:

Have you visited our new website at www.TownofGardnerville.com?

Was the website easy to navigate?

Were you able to find the services/information you needed easily?

Were you able to make a trash service payment online?

How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?

Comment:

In the past year, has your use of public places in your neighborhood (sidewalks, parks, stores, etc) increased?

If yes, what places do you walk or visit the most?

When you think of Gardnerville, what three descriptive words come to mind?

Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?

If you answered yes, what amenities? (Select all that apply.)

What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)

Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)

Which of the following are your primary sources of information about Town issues, services and/or events?

If you selected radio or TV, please list the stations:

Comments:

Have you called or visited with town staff on a question/problem/complaint during the past year?

If you answered yes, how easy was it to contact the person you needed to reach?

Comments:

Have you visited our new website at www.TownofGardnerville.com?

Was the website easy to navigate?

Were you able to find the services/information you needed easily?

Were you able to make a trash service payment online?

How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?

Comment:

In the past year, has your use of public places in your neighborhood (sidewalks, parks, stores, etc) increased?

If yes, what places do you walk or visit the most?

When you think of Gardnerville, what three descriptive words come to mind?

Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?

If you answered yes, what amenities? (Select all that apply.)

What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)

Would you be willing to participate in a public workshop to discuss the trail system?

Would you like to see an “Art Walk” added to our downtown?

If so, what type of art would you want installed downtown?

Please rate each of the following aspects of quality of life in Gardnerville: (Use the scale: 4 is Excellent, 3 is Good, 2 is Average, 1 is Poor)

Do you attend Gardnerville’s Carson Valley Christmas Kickoff?

If you answered yes, what do you enjoy about this family-friendly event? (Select all that apply.)

What is your age?

What is your gender?

Do you own or rent your current residence?

Approximately how many years have you lived in the Town of Gardnerville?

Would you like the town to email you information about town events and/or projects? (This service will be determined based on the community’s interest. Your contact information will not be released to any other entities.)

Your answers will NOT be saved

Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

Your answers will NOT be saved