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Town of Gardnerville Customer Service Survey 2017

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52 registered responses


Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?

Response Percent Response Count
Yes 100.0% 52

Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)

Curbside residential trash collection
Response Percent Response Count
3 1.9% 1
4 1.9% 1
5 92.3% 48
Curbside greenwaste collection
Response Percent Response Count
3 1.9% 1
4 5.8% 3
5 76.9% 40
Greenwaste drop-off location
Response Percent Response Count
3 3.8% 2
4 9.6% 5
5 44.2% 23
Billing/office staff customer service
Response Percent Response Count
3 3.8% 2
4 3.8% 2
5 78.8% 41
Field staff customer services
Response Percent Response Count
3 3.8% 2
4 3.8% 2
5 63.5% 33
Overall service
Response Percent Response Count
4 7.7% 4
5 82.7% 43

Which of the following are your primary sources of information about Town issues, services and/or events?

Response Percent Response Count
Town Record (bi-annual newsletter) 70.0% 35
Town website via home computer 16.0% 8
Town website via mobile device 6.0% 3
Record Courier (online or newspaper) 54.0% 27
Carson Valley Times (online news magazine) 14.0% 7
Social media (Facebook, Twitter) 12.0% 6
Word of Mouth 26.0% 13
Town emails/press releases 14.0% 7
Public meetings 2.0% 1
Other 4.0% 2

Comments:

Answered
3
Skipped
49

Have you called or visited with town staff on a question/problem/ complaint during the past year?

Response Percent Response Count
Yes 59.6% 31
No 40.4% 21

If you answered yes, how easy was it to contact the person you needed to reach?

Response Percent Response Count
Easy 87.9% 29
Somewhat Easy 6.1% 2
Normal 3.0% 1
Very Difficult 3.0% 1

Comments:

Answered
10
Skipped
42

For each of the following issues in DOWNTOWN GARDNERVILLE please rate your satisfaction on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied”)

Cleanliness of downtown areas
Response Percent Response Count
1 2.0% 1
3 2.0% 1
4 22.4% 11
5 73.5% 36
Feeling of safety in downtown at night
Response Percent Response Count
2 4.1% 2
3 4.1% 2
4 26.5% 13
5 61.2% 30
Quality of public events held in downtown
Response Percent Response Count
1 2.0% 1
3 4.1% 2
4 16.3% 8
5 69.4% 34
Landscaping and green space
Response Percent Response Count
2 2.0% 1
3 12.2% 6
4 26.5% 13
5 59.2% 29
Signage and way finding
Response Percent Response Count
2 2.0% 1
3 4.1% 2
4 20.4% 10
5 63.3% 31
Availability of public event space
Response Percent Response Count
2 2.0% 1
3 4.1% 2
4 18.4% 9
5 61.2% 30
Pedestrian accessibility
Response Percent Response Count
1 4.1% 2
2 2.0% 1
3 6.1% 3
4 28.6% 14
5 51.0% 25
Parking availability
Response Percent Response Count
2 4.1% 2
3 6.1% 3
4 38.8% 19
5 44.9% 22

Comments:

Answered
13
Skipped
39

How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?

Response Percent Response Count
Highly Satisfied 88.0% 44
Somewhat satisfied 4.0% 2
Neutral 6.0% 3
Somewhat dissatisfied 2.0% 1

Comments:

Answered
6
Skipped
46

Do you own or rent your current residence?

Response Percent Response Count
Own 94.2% 49
Rent 3.8% 2
Prefer not to answer 1.9% 1

What is your age?

Response Percent Response Count
18-34 2.0% 1
35-44 13.7% 7
45-54 7.8% 4
55-64 19.6% 10
65+ 56.9% 29

What is your gender?

Response Percent Response Count
Male 30.0% 15
Female 70.0% 35

Please rate your satisfaction of the town maintained assets on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied”)

Maintenance of parks (Heritage, Gardner, Arbor Gardens)
Response Percent Response Count
2 2.0% 1
4 10.2% 5
5 87.8% 43
Maintenance of walking trails/open space/wetlands
Response Percent Response Count
2 2.0% 1
3 4.1% 2
4 18.4% 9
5 63.3% 31
Martin Slough Nature trail
Response Percent Response Count
3 2.0% 1
4 22.4% 11
5 49.0% 24
Maintenance of regional
Response Percent Response Count
4 14.3% 7
5 49.0% 24
Detention ponds (Stodick, Virginia Ranch)
Response Percent Response Count
1 2.0% 1
3 2.0% 1
4 20.4% 10
5 44.9% 22
Landscaping areas (Toler, Waterloo Islands, Stodick Linear)
Response Percent Response Count
2 6.1% 3
3 4.1% 2
4 24.5% 12
5 55.1% 27
Maintenance of streets
Response Percent Response Count
1 4.1% 2
2 2.0% 1
3 16.3% 8
4 30.6% 15
5 46.9% 23
Maintenance of sidewalks
Response Percent Response Count
1 4.1% 2
2 2.0% 1
3 10.2% 5
4 32.7% 16
5 49.0% 24
Maintenance of street signs
Response Percent Response Count
1 2.0% 1
3 6.1% 3
4 18.4% 9
5 63.3% 31
Cleanup of debris/litter
Response Percent Response Count
1 2.0% 1
3 4.1% 2
4 24.5% 12
5 65.3% 32
Street sweeping
Response Percent Response Count
3 8.2% 4
4 20.4% 10
5 67.3% 33
Street projects
Response Percent Response Count
3 12.2% 6
4 18.4% 9
5 53.1% 26

Comments:

Answered
15
Skipped
37

Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?

Response Percent Response Count
Yes 48.9% 23
No 51.1% 24

If you answered yes, what amenities? (Select all that apply.)

Response Percent Response Count
Fencing on the inside of the walking path with gates at the access ramp 46.2% 12
Water station 65.4% 17
Seating 53.8% 14
Shade 61.5% 16
Agility activities for dogs 30.8% 8
Separate small dogs from big dogs 53.8% 14
Other 30.8% 8

What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)

Response Percent Response Count
Benches 65.1% 28
Trash cans 69.8% 30
Trees 60.5% 26
Drinking fountain 32.6% 14
Shade structures 48.8% 21
Picnic tables 37.2% 16
Other 16.3% 7

Would you be willing to participate in a public workshop to discuss the trail system?

Response Percent Response Count
Yes 27.9% 12
No 72.1% 31
Name not shown inside MINDEN/GARDNERVILLE
October 30, 2017, 11:32 AM
  • Are you a current customer of the Town of Gardnerville Health & Sanitation Department (trash service customer)?
    • Yes
  • Please rate your satisfaction of the town’s trash collection services on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied)
    • Curbside residential trash collection - 5
    • Curbside greenwaste collection - 4
    • Billing/office staff customer service - 5
    • Field staff customer services - 4
    • Overall service - 4
  • Which of the following are your primary sources of information about Town issues, services and/or events?
    • Record Courier (online or newspaper)
    • Carson Valley Times (online news magazine)
    • Social media (Facebook, Twitter)
  • Comments:
    No response.
  • Have you called or visited with town staff on a question/problem/ complaint during the past year?
    • No
  • If you answered yes, how easy was it to contact the person you needed to reach?
    No response.
  • Comments:
    No response.
  • For each of the following issues in DOWNTOWN GARDNERVILLE please rate your satisfaction on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied”)
    • Cleanliness of downtown areas - 5
    • Feeling of safety in downtown at night - 5
    • Quality of public events held in downtown - 5
    • Landscaping and green space - 5
    • Signage and way finding - 5
    • Availability of public event space - 5
    • Pedestrian accessibility - 4
    • Parking availability - 4
  • Comments:
    No response.
  • How would you rate your overall level of satisfaction of the services provided by the Town of Gardnerville?
    • Highly Satisfied
  • Comments:
    No response.
  • Do you own or rent your current residence?
    • Own
  • What is your age?
    • 35-44
  • What is your gender?
    • Female
  • Please rate your satisfaction of the town maintained assets on a scale of 1 to 5 (where 5 means “very satisfied” and 1 means “very dissatisfied”)
    • Maintenance of parks (Heritage, Gardner, Arbor Gardens) - 5
    • Maintenance of walking trails/open space/wetlands - 5
    • Martin Slough Nature trail - 4
    • Maintenance of regional - 4
    • Detention ponds (Stodick, Virginia Ranch) - 4
    • Landscaping areas (Toler, Waterloo Islands, Stodick Linear) - 5
    • Maintenance of streets - 5
    • Maintenance of sidewalks - 5
    • Maintenance of street signs - 5
    • Cleanup of debris/litter - 5
    • Street sweeping - 5
    • Street projects - 5
  • Comments:
    No response.
  • Should the town fund a dog park and/or amenities at the Detention Basin across from Walmart?
    • Yes
  • If you answered yes, what amenities? (Select all that apply.)
    • Seating
    • Shade
  • What type of amenities would you like to see along Gardnerville trails? (Select all that apply.)
    • Benches
    • Trash cans
    • Trees
    • Shade structures
  • Would you be willing to participate in a public workshop to discuss the trail system?
    • No
  • Would you like to see an “Art Walk” added to our downtown?
    • Yes
  • If so, what type of art would you want installed downtown?
    • Decorative shrubs
    • Art Displays
    • Historic
  • If you could change ONE thing about the Town of Gardnerville, what would it be?
    No response.
  • Do you attend Gardnerville’s Carson Valley Christmas Kickoff?
    • Yes
  • If you answered yes, what do you enjoy about this family-friendly event? (Select all that apply.)
    • Fireworks
  • Approximately how many years have you lived in the Town of Gardnerville?
    • 11-20
  • Would you like the town to email you information about town events and/or projects? (This service will be determined based on the community’s interest. Your contact information will not be released to any other entities.)
    • Yes
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