Click this link to optimize Tempe Forum for screen readers Skip to Content
Tempe Forum
Opengov

Please provide input for the 2021 Solid Waste Rate Study.

100 registered responses


What type of customer best describes you?

Response Percent Response Count
Residential home 88.0% 88
Commercial – multifamily (apartment, townhome, condominium) – TENANT/LESSEE 7.0% 7
Commercial – multifamily (apartment, townhome, condominium) – OWNER/LESSOR 5.0% 5

What solid waste services or programs do you currently use? (check all that apply)

Response Percent Response Count
Residential garbage collection 94.0% 94
Residential recycling collection 90.0% 90
Volume-based container size program (you have a 48-gallon or 65-gallon garbage container instead of the 96-gallon) (Previously known as SMART program) 18.0% 18
Green organics collection 34.0% 34
Uncontained “bulk” garbage and green organics collection 59.0% 59
Self-haul to transfer station 11.0% 11
Household Products Collection Center 42.0% 42
Zero Waste Day Events (at least once in the past 12 months) 32.0% 32
Compost/Inert Yard compost pick up or purchase 12.0% 12
Commercial garbage collection 6.0% 6
Commercial recycling collection 6.0% 6

Only for residential customers. Rank these additional services on how important they are to you (1 = least important; 5 = very important)

Volume-based container size program (you have a 48-gallon or 65-gallon garbage container instead of the 96-gallon) (Previously known as SMART program)
Response Percent Response Count
n/a 30.1% 28
1 7.5% 7
2 4.3% 4
3 8.6% 8
4 16.1% 15
5 29.0% 27
Green organics collection
Response Percent Response Count
n/a 6.5% 6
1 7.5% 7
2 7.5% 7
3 10.8% 10
4 19.4% 18
5 47.3% 44
Uncontained “bulk” garbage and green organics collection
Response Percent Response Count
n/a 5.4% 5
1 4.3% 4
2 4.3% 4
3 5.4% 5
4 23.7% 22
5 55.9% 52
Self-haul to transfer station
Response Percent Response Count
n/a 28.0% 26
1 18.3% 17
2 14.0% 13
3 18.3% 17
4 6.5% 6
5 8.6% 8
Household Products Collection Center
Response Percent Response Count
n/a 7.5% 7
1 7.5% 7
2 5.4% 5
3 22.6% 21
4 15.1% 14
5 40.9% 38
Zero Waste Day Events
Response Percent Response Count
n/a 11.8% 11
1 16.1% 15
2 6.5% 6
3 17.2% 16
4 16.1% 15
5 30.1% 28

How important is the City’s Compost/Inert Pilot Program to you; including factors such as accessibility to compost, diversion efforts, etc.? (1 = least important; 5 = very important)

Average
3.46
Total
336.00
Count
97
Skipped
3

Knowing there is an associated cost, how supportive are you of the City’s focus on landfill diversion, by way of recycling, and collection, processing and reuse of green organic and inert materials (ex. rock, asphalt, glass)? (1 = least supportive, 5 = most supportive)

Average
4.44
Total
431.00
Count
97
Skipped
3

Only for residential customers. How often do you use the once-a-month “self-haul” to the transfer station service?

Response Percent Response Count
1-3 trips a year 27.7% 26
10-12 trips a year 1.1% 1
Never 71.3% 67

Only for commercial customers. As a potential or existing commercial customer, what factors do you value in solid waste services? Rank in order of importance.

Average priorities over 100 responses
  1. Cost

    Cost
  2. Diversion efforts

    Diversion efforts
  3. Days/hours of service 

    Days/hours of service 
  4. Local partner

    Local partner
  5. Customer service

    Customer service
  6. No hidden fees

    No hidden fees
  7. Flexible contracts

    Flexible contracts
  8. Other

    Other

Please share any additional feedback

Answered
51
Skipped
49
Name not shown inside Tempe
May 7, 2021, 6:00 PM
  • What type of customer best describes you?
    • Residential home
  • What solid waste services or programs do you currently use? (check all that apply)
    • Residential garbage collection
    • Residential recycling collection
    • Volume-based container size program (you have a 48-gallon or 65-gallon garbage container instead of the 96-gallon) (Previously known as SMART program)
    • Green organics collection
    • Uncontained “bulk” garbage and green organics collection
    • Compost/Inert Yard compost pick up or purchase
  • Only for residential customers. Rank these additional services on how important they are to you (1 = least important; 5 = very important)
    • Volume-based container size program (you have a 48-gallon or 65-gallon garbage container instead of the 96-gallon) (Previously known as SMART program) - 5
    • Green organics collection - 4
    • Uncontained “bulk” garbage and green organics collection - 5
    • Household Products Collection Center - 3
    • Zero Waste Day Events - 2
  • How important is the City’s Compost/Inert Pilot Program to you; including factors such as accessibility to compost, diversion efforts, etc.? (1 = least important; 5 = very important)
    4
  • Knowing there is an associated cost, how supportive are you of the City’s focus on landfill diversion, by way of recycling, and collection, processing and reuse of green organic and inert materials (ex. rock, asphalt, glass)? (1 = least supportive, 5 = most supportive)
    3
  • Only for residential customers. How often do you use the once-a-month “self-haul” to the transfer station service?
    • Never
  • Only for commercial customers. As a potential or existing commercial customer, what factors do you value in solid waste services? Rank in order of importance.
    No response.
  • Please share any additional feedback
    No response.
Tempe Forum is not a certified voting system or ballot box. As with any public comment process, participation in Tempe Forum is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

Your answers will NOT be saved

This is the form that was used to collect responses. It's here so you can try it and see how it worked when the topic was open.

The topic is now closed, and anything you enter into this form will not be saved.

Sign in and be yourself

Sign in and let others know who you are and what you think. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >

Sign in and be someone

Sign in and let others know what you think. Only OpenGov will know who you are. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >
* required

Be anonymous

Even though your response will be shared with staff, it won’t be shown on this public website so other community members won’t have the opportunity to see it.

Concerned about sharing your contact information with OpenGov?

Read more about privacy >

Read more about privacy >

Tempe Forum has two participation channels:

  • The Registered Channel: Sign in before or just after you submit your response. Either way, Community Feedback will show your response on this website.
  • The Unregistered Channel: Don't sign in and remain anonymous. Community Feedback will just share your response with Tempe staff.

Note: The first time you sign in, you'll need to register (establish an account on Tempe Forum). Registration is free.

The City of Tempe has contracted with Community Feedback to monitor responses shown on this website.

  • To prevent any single user from dominating the forum, the City of Tempe restricts the number of responses any one user can post on selected topics. Registration helps Community Feedback enforce this restriction.
  • Users, staff and government leaders often want to know the neighborhood from which a response is posted. Community Feedback uses registration to show the neighborhood next to each response (not the address).
  • If a user posts a response that does not meet the City of Tempe guidelines for civility, Community Feedback uses the user's email address to invite the user to resolve the issue.

Community Feedback will get your contact information. The company is under contract with the City of Tempe to hold it in strict confidence per their privacy policy.

  • Since you'll see your own response on Tempe Forum, you'll be able to confirm that your response was posted as you intended.
  • You'll be able to change and/or delete your response as long as the topic is open.

Yes. Sign out, then set your privacy preference to be "No - just show it without my name to staff". You won't need to register.

While no authentication procedure can perfectly detect every fraudulent registration, Community Feedback is able to secure the registered channel against systematic fraud: cases where users submit enough statements with fraudulent registrations to sway the overall interpretation of the feedback.

Community Feedback is unable to secure the unregistered channel against systematic fraud, because unregistered users are anonymous.

Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.

Users can participate on the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Tempe offers both channels in order to broaden participation and maximize decision makers' insights.

The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.

The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.

OpenGov is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Tempe has contracted with OpenGov to administer Tempe Forum.

n/a
1
2
3
4
5
Volume-based container size program (you have a 48-gallon or 65-gallon garbage container instead of the 96-gallon) (Previously known as SMART program)
Green organics collection
Uncontained “bulk” garbage and green organics collection
Self-haul to transfer station
Household Products Collection Center
Zero Waste Day Events
Number between 1 and 5
Number between 1 and 5
Item Up Down Remove
Item Up Down Remove

Other

Local partner

Customer service

Diversion efforts

No hidden fees

Flexible contracts

Cost

Days/hours of service 


The City of Tempe wants to better understand how well it is serving community members.  Collecting demographic data allows the city to effectively plan and distribute its programs and investments.  The collection of data provides a more precise picture of current Tempe residents and businesses.  Providing this information is highly encouraged and helpful to the city, but it is not mandatory.


Check out our guidelines for civility
Back to Intro