Would virtual plan check services be desirable?

The City values personal services for customers who prefer to access public services at our City Hall complex. A service we provide is an over-the-counter face-to-face express plan check for small projects. Due to COVID-19, we understand that customers are hesitant to access these in-person services. With the understanding that a permit cannot be issued during a virtual plan check, would a virtual plan check option be desirable?