2021 Clean-up Campaign Resident Satisfaction Survey

The City of Santa Clara is looking for feedback on this year's Cleanup Campaign. Share your thoughts with us!

This topic is closed

33 registered responses

Summary
Survey

Did you participate in the Cleanup Campaign this year?

		Response Percent	Response Count
Yes		93.9%	31
No		6.1%	2

When was your residence serviced?

	Response Percent	Response Count
Week 1 (May 3 - May 7)	3.3%	1
Week 2 (May 10 - May 14)	33.3%	10
Week 3 (May 17 - May 21)	33.3%	10
Week 4 (May 24 - May 28)	30.0%	9

Do you participate in the Cleanup Campaign every year?

		Response Percent	Response Count
Yes		90.9%	30
No		9.1%	3

How often do you participate in the Cleanup Campaign?

		Response Percent	Response Count
Every other year		66.7%	2
Other		33.3%	1

What kind of dwelling do you live in?

		Response Percent	Response Count
A single-family home, duplex, triplex, or fourplex		90.9%	30
A multi-family complex (5+ units)		9.1%	3

Select the types of materials that you typically set out for collection (check all that apply):

	Response Percent	Response Count
General household rubbish (e.g. furniture, mattresses, carpets, toilets, foam packaging, etc.)	97.0%	32
Appliances and/or e-waste	54.5%	18
Construction debris (e.g. insulation, drywall, concrete, asphalt, brick, rock, stone, dirt, sod, etc.)	18.2%	6
Wood, fencing, and/or yard waste	60.6%	20
Other	15.2%	5

If you set out construction debris, did you have any challenges obtaining the bulk debris bags to contain the materials?

		Response Percent	Response Count
No		9.1%	3
N/A – I did not set out construction debris this year		90.9%	30

What challenges did you encounter with getting bulk debris bags?

No responses yet.

Please select the source(s) of information you use to prepare for the Cleanup Campaign (check all that apply):

	Response Percent	Response Count
City calendar (mailed to every household)	72.7%	24
Official Cleanup Campaign Brochure (mailed to every participating household)	42.4%	14
Official Cleanup Campaign Postcard (mailed to every participating household)	33.3%	11
Utility bill insert	51.5%	17
City's website	36.4%	12
Neighbors	21.2%	7
Cleanup Campaign video (YouTube, Facebook, Nextdoor, etc.)	6.1%	2
Other	12.1%	4

If you needed to find additional information about the Cleanup Campaign, how did you get information? (check all that apply):

	Response Percent	Response Count
Call or email the City	6.1%	2
Go to the City's website	72.7%	24
Ask a neighbor	3.0%	1
I always find the information I need in the informational materials the City provides	21.2%	7
N/A - I did not need any additional information	12.1%	4
Other	3.0%	1

If you contacted the City for additional information about the Cleanup Campaign, did you receive the information you were looking for?

		Response Percent	Response Count
Yes		3.0%	1
N/A - I did not contact the City		97.0%	32

Were you aware that household hazardous waste such as paint, cleaners and compact fluorescent light bulbs are not accepted through the Cleanup Campaign?

		Response Percent	Response Count
Yes		100.0%	33

How would you describe the level of illegal dumping (disposal of waste such as furniture and trash on public right-of-way) your vicinity experiences during Cleanup Campaign?

	Response Percent	Response Count
Almost none	57.6%	19
Moderate	33.3%	11
Excessive	9.1%	3

Please rate your overall satisfaction with this year's Cleanup Campaign

	Response Percent	Response Count
Extremely satisfied	63.6%	21
Satisfied	30.3%	10
Dissatisfied	6.1%	2

Is there any additional feedback you would like to provide in regards to this year's Cleanup Campaign?

Answered: 23
Skipped: 10

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