The City of Virginia Beach’s franchises for both cable television providers (Verizon and Cox) expire in 2016. We would like to hear from you about your experiences with cable television service. Please take this survey to help us better understand our community’s future cable television needs.
For subscribers, how satisfied are you with your current cable television service?
Not at all Satisfied
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
They offer poor quality for what we pay. Even though we were supposedly locked in to a rate, our bill goes up every month. They don't fix the root of the problem and throw a new cable box at it, none of which are the most recent model of the cable box, as we are told we have to pay for the most recent box. We have been through approximately four cable boxes last year. You have to be rude and speak with a manager to get what you want. However, they say they will do something, and then when the workers come to your house the workers say that it's not in the notes or no work order was put in. Iti's pretty bad when a worker is at your house and says he is leaving because he's come across the same problems over and over again and that he doesn't even use cox.
For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
Fios is not offered in our neighborhood.
Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
Yes
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
No
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
Cox is absoultely horrible. Get rid of them!
Virtual Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Virtual Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.
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Who is your cable television provider?
For subscribers, how satisfied are you with your current cable television service?
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
They offer poor quality for what we pay. Even though we were supposedly locked in to a rate, our bill goes up every month. They don't fix the root of the problem and throw a new cable box at it, none of which are the most recent model of the cable box, as we are told we have to pay for the most recent box. We have been through approximately four cable boxes last year. You have to be rude and speak with a manager to get what you want. However, they say they will do something, and then when the workers come to your house the workers say that it's not in the notes or no work order was put in. Iti's pretty bad when a worker is at your house and says he is leaving because he's come across the same problems over and over again and that he doesn't even use cox.For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
Fios is not offered in our neighborhood.Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
Cox is absoultely horrible. Get rid of them!