The City of Virginia Beach’s franchises for both cable television providers (Verizon and Cox) expire in 2016. We would like to hear from you about your experiences with cable television service. Please take this survey to help us better understand our community’s future cable television needs.
For subscribers, how satisfied are you with your current cable television service?
Not at all Satisfied
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
The Cox equipment frequently malfunctions and needs to be replaced. We have had our main TV box replaced four times in two years. Every time this happens, I must take off work or have no tv until Saturday appointment is open. We also lose all our DVR'd shows because they are stored on the box. Cox gives us no credit for the lost service or recorded shows. This is especially frustrating because Cox charges us an extra fee for the DVR feature! In addition, The Cox repair person arrived after the scheduled appointment 3 out of the four times. In addition to these repairs, Cox had to replace our wireless modem once too. That is five repairs in two years... Five half days off work with no credit for lost service, my time or lost recorded shows. I have lived in seven States and three foreign countries, Cox has the worst customer service of ANY place I have lived.
For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
No response.
Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
No
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
No
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
Please do not just rubber stamp another deal with Cox!
Virtual Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Virtual Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.
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Who is your cable television provider?
For subscribers, how satisfied are you with your current cable television service?
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
The Cox equipment frequently malfunctions and needs to be replaced. We have had our main TV box replaced four times in two years. Every time this happens, I must take off work or have no tv until Saturday appointment is open. We also lose all our DVR'd shows because they are stored on the box. Cox gives us no credit for the lost service or recorded shows. This is especially frustrating because Cox charges us an extra fee for the DVR feature! In addition, The Cox repair person arrived after the scheduled appointment 3 out of the four times. In addition to these repairs, Cox had to replace our wireless modem once too. That is five repairs in two years... Five half days off work with no credit for lost service, my time or lost recorded shows. I have lived in seven States and three foreign countries, Cox has the worst customer service of ANY place I have lived.For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
No response.Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
Please do not just rubber stamp another deal with Cox!