The City of Virginia Beach’s franchises for both cable television providers (Verizon and Cox) expire in 2016. We would like to hear from you about your experiences with cable television service. Please take this survey to help us better understand our community’s future cable television needs.
For subscribers, how satisfied are you with your current cable television service?
Not at all Satisfied
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
Cox Communications service as a whole is deplorable. I have had Cox service in Virginia Beach for 3 years now and I honestly can’t think of anything nice to say about them. There ability to provide a reliable service that is always on is a joke, when there are problems it takes them upwards of a week to send even the junior most service person out. When the junior service tech comes out they often can’t fix the problem and have to escalate the trouble ticket. Cox’s customer service is as almost none existent, I frequently sit on hold for upwards of 20 min waiting to put in a trouble call when their connection goes down.
For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
No response.
Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
Yes
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
Yes
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
No response.
Virtual Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Virtual Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.
Translate
Who is your cable television provider?
For subscribers, how satisfied are you with your current cable television service?
If you indicated anything less than very satisfied with cable television service, why are you not very satisfied?
Cox Communications service as a whole is deplorable. I have had Cox service in Virginia Beach for 3 years now and I honestly can’t think of anything nice to say about them. There ability to provide a reliable service that is always on is a joke, when there are problems it takes them upwards of a week to send even the junior most service person out. When the junior service tech comes out they often can’t fix the problem and have to escalate the trouble ticket. Cox’s customer service is as almost none existent, I frequently sit on hold for upwards of 20 min waiting to put in a trouble call when their connection goes down.For those who don’t subscribe, why have you chosen not to subscribe to Cox or Verizon FiOS cable television service?
No response.Are you aware of VBTV on local channels 46, 47 and 48 with Cox and 45, 46, 47 with Verizon?
If yes, do you ever watch programming that airs on VBTV, such as City Council meetings, Access Virginia Beach, Frontline Firefighter, How-in-the-World or the Planning Commission meetings?
Is there anything else you’d like to say about cable television service or VBTV in Virginia Beach?
No response.