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Citizen Satisfaction Survey

How satisfied are you with City services?

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24 registered responses


Do you reside within the city limits of Tulsa and are you 18 years of age or older?

Response Percent Response Count
Yes 95.8% 23
No 4.2% 1

How satisfied are you with the following aspects of City streets and rights of way:

Condition of major City streets
Response Percent Response Count
1 = Very dissatisfied 33.3% 8
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 8.3% 2
4 = Somewhat satisfied 29.2% 7
5 = Very satisfied 4.2% 1
Condition of streets in your neighborhood
Response Percent Response Count
1 = Very dissatisfied 33.3% 8
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 12.5% 3
4 = Somewhat satisfied 20.8% 5
5 = Very satisfied 8.3% 2
Condition of landscaping in medians and along city streets
Response Percent Response Count
1 = Very dissatisfied 16.7% 4
2 = Somewhat dissatisfied 8.3% 2
3 = Neutral/Don't know 37.5% 9
4 = Somewhat satisfied 33.3% 8
5 = Very satisfied 4.2% 1
Adequacy of City street lighting
Response Percent Response Count
1 = Very dissatisfied 29.2% 7
2 = Somewhat dissatisfied 37.5% 9
3 = Neutral/Don't know 12.5% 3
4 = Somewhat satisfied 16.7% 4
5 = Very satisfied 4.2% 1
Cleanliness of City streets and other public areas
Response Percent Response Count
1 = Very dissatisfied 12.5% 3
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 12.5% 3
4 = Somewhat satisfied 45.8% 11
5 = Very satisfied 4.2% 1
Maintenance of City streets
Response Percent Response Count
1 = Very dissatisfied 29.2% 7
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 25.0% 6
4 = Somewhat satisfied 16.7% 4
5 = Very satisfied 4.2% 1
Snow removal on major City streets during the past two years
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
3 = Neutral/Don't know 41.7% 10
4 = Somewhat satisfied 20.8% 5
5 = Very satisfied 33.3% 8
Overall quality of the City's storm water/runoff management system
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 8.3% 2
3 = Neutral/Don't know 25.0% 6
4 = Somewhat satisfied 25.0% 6
5 = Very satisfied 37.5% 9

How satisfied are you with the following:

Overall quality of City parks
Response Percent Response Count
2 = Somewhat dissatisfied 20.8% 5
3 = Neutral/Don't know 12.5% 3
4 = Somewhat satisfied 25.0% 6
5 = Very satisfied 41.7% 10
Quality of the City's public transit system
Response Percent Response Count
1 = Very dissatisfied 20.8% 5
2 = Somewhat dissatisfied 29.2% 7
3 = Neutral/Don't know 37.5% 9
4 = Somewhat satisfied 8.3% 2
5 = Very satisfied 4.2% 1
Flow of traffic/ease of getting around town
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 45.8% 11
3 = Neutral/Don't know 8.3% 2
4 = Somewhat satisfied 29.2% 7
5 = Very satisfied 12.5% 3
How well the City is planning growth
Response Percent Response Count
1 = Very dissatisfied 8.3% 2
2 = Somewhat dissatisfied 29.2% 7
3 = Neutral/Don't know 29.2% 7
4 = Somewhat satisfied 20.8% 5
5 = Very satisfied 12.5% 3
Overall quality of downtown
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 12.5% 3
3 = Neutral/Don't know 8.3% 2
4 = Somewhat satisfied 45.8% 11
5 = Very satisfied 29.2% 7
Overall economic development effort by the City
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 20.8% 5
3 = Neutral/Don't know 16.7% 4
4 = Somewhat satisfied 45.8% 11
5 = Very satisfied 12.5% 3

How satisfied are you with the City's management in the following areas:

Overall quality of services provided by the City
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 16.7% 4
3 = Neutral/Don't know 25.0% 6
4 = Somewhat satisfied 37.5% 9
5 = Very satisfied 16.7% 4
Overall enforcement of City codes and ordinances
Response Percent Response Count
1 = Very dissatisfied 16.7% 4
2 = Somewhat dissatisfied 20.8% 5
3 = Neutral/Don't know 29.2% 7
4 = Somewhat satisfied 25.0% 6
5 = Very satisfied 8.3% 2
Value you receive for City taxes and fees
Response Percent Response Count
1 = Very dissatisfied 8.3% 2
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 25.0% 6
4 = Somewhat satisfied 25.0% 6
5 = Very satisfied 16.7% 4
City communication with the public
Response Percent Response Count
1 = Very dissatisfied 8.3% 2
2 = Somewhat dissatisfied 29.2% 7
3 = Neutral/Don't know 20.8% 5
4 = Somewhat satisfied 37.5% 9
5 = Very satisfied 4.2% 1
The availability of information about City programs and services
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 16.7% 4
4 = Somewhat satisfied 41.7% 10
5 = Very satisfied 12.5% 3
The City's web site as a source of information
Response Percent Response Count
1 = Very dissatisfied 4.2% 1
2 = Somewhat dissatisfied 25.0% 6
3 = Neutral/Don't know 25.0% 6
4 = Somewhat satisfied 33.3% 8
5 = Very satisfied 12.5% 3

Approximately how many years have you lived in the city of Tulsa?

Response Percent Response Count
Less than 5 years 4.2% 1
5-10 years 16.7% 4
11-20 years 4.2% 1
More than 20 years 75.0% 18

Do you own or rent your current residence?

Response Percent Response Count
Own 79.2% 19
Rent 20.8% 5

What is the highest level of education you've had the opportunity to complete?

Response Percent Response Count
Some high school 4.2% 1
High school graduate 8.3% 2
Some college 33.3% 8
College graduate 20.8% 5
Some post-graduate study 12.5% 3
Post-graduate degree 20.8% 5

Into which of the following age groups do you fall?

Response Percent Response Count
25-34 8.3% 2
35-44 29.2% 7
45-54 33.3% 8
55-64 20.8% 5
65 and over 8.3% 2

Which of the following groups does the total annual income of your household fall?

Response Percent Response Count
$25,000 to $34,999 16.7% 4
$35,000 to $49,999 12.5% 3
$50,000 to $74,999 8.3% 2
$75,000 to $99,999 8.3% 2
$100,000 to $124,999 16.7% 4
Over $125,000 37.5% 9

What is your gender?

Response Percent Response Count
Female 45.8% 11
Male 54.2% 13

In what City council district do you reside? If you aren't sure you can go to http://maps.cityoftulsa.org/citycouncil/ and identify your council district with your home address.

Response Percent Response Count
District 1 4.2% 1
District 2 8.3% 2
District 3 4.2% 1
District 4 33.3% 8
District 5 8.3% 2
District 7 4.2% 1
District 8 12.5% 3
District 9 4.2% 1
I'm not sure 20.8% 5

Which of the following best describes your ethnic background?

Response Percent Response Count
White/Caucasian 70.8% 17
Hispanic 4.2% 1
Native American 16.7% 4
Other 8.3% 2
Phoebe Thorne inside District 5
January 30, 2019, 4:38 PM
  • Do you reside within the city limits of Tulsa and are you 18 years of age or older?
    • Yes
  • How satisfied are you with the following aspects of City streets and rights of way:
    • Condition of major City streets - 1 = Very dissatisfied
    • Condition of streets in your neighborhood - 4 = Somewhat satisfied
    • Condition of landscaping in medians and along city streets - 3 = Neutral/Don't know
    • Adequacy of City street lighting - 2 = Somewhat dissatisfied
    • Cleanliness of City streets and other public areas - 4 = Somewhat satisfied
    • Maintenance of City streets - 3 = Neutral/Don't know
    • Snow removal on major City streets during the past two years - 5 = Very satisfied
    • Overall quality of the City's storm water/runoff management system - 5 = Very satisfied
  • How satisfied are you with the following:
    • Overall quality of City parks - 5 = Very satisfied
    • Quality of the City's public transit system - 3 = Neutral/Don't know
    • Flow of traffic/ease of getting around town - 4 = Somewhat satisfied
    • How well the City is planning growth - 2 = Somewhat dissatisfied
    • Overall quality of downtown - 2 = Somewhat dissatisfied
    • Overall economic development effort by the City - 4 = Somewhat satisfied
  • How satisfied are you with the City's management in the following areas:
    • Overall quality of services provided by the City - 4 = Somewhat satisfied
    • Overall enforcement of City codes and ordinances - 2 = Somewhat dissatisfied
    • Value you receive for City taxes and fees - 4 = Somewhat satisfied
    • City communication with the public - 4 = Somewhat satisfied
    • The availability of information about City programs and services - 4 = Somewhat satisfied
    • The City's web site as a source of information - 5 = Very satisfied
  • Approximately how many years have you lived in the city of Tulsa?
    • More than 20 years
  • Do you own or rent your current residence?
    • Own
  • What is the highest level of education you've had the opportunity to complete?
    • Some college
  • Into which of the following age groups do you fall?
    • 25-34
  • Which of the following groups does the total annual income of your household fall?
    • $25,000 to $34,999
  • What is your gender?
    • Female
  • In what City council district do you reside? If you aren't sure you can go to http://maps.cityoftulsa.org/citycouncil/ and identify your council district with your home address.
    • District 5
  • Which of the following best describes your ethnic background?
    • White/Caucasian
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What are my options to participate?

FeedbackTulsa has two participation channels:

  • The Registered Channel: Sign in before or just after you submit your response. Either way, Community Feedback will show your response on this website.
  • The Unregistered Channel: Don't sign in and remain anonymous. Community Feedback will just share your response with Tulsa staff.

Note: The first time you sign in, you'll need to register (establish an account on FeedbackTulsa). Registration is free.

Why do I need to sign in to show my response on this website?

The City of Tulsa has contracted with Community Feedback to monitor responses shown on this website.

  • To prevent any single user from dominating the forum, the City of Tulsa restricts the number of responses any one user can post on selected topics. Registration helps Community Feedback enforce this restriction.
  • Users, staff and government leaders often want to know the neighborhood from which a response is posted. Community Feedback uses registration to show the neighborhood next to each response (not the address).
  • If a user posts a response that does not meet the City of Tulsa guidelines for civility, Community Feedback uses the user's email address to invite the user to resolve the issue.
I'm concerned about privacy. Who will get my contact information and what will they use it for?

Community Feedback will get your contact information. The company is under contract with the City of Tulsa to hold it in strict confidence per their privacy policy.

What other benefits do I get from signing in?
  • Since you'll see your own response on FeedbackTulsa, you'll be able to confirm that your response was posted as you intended.
  • You'll be able to change and/or delete your response as long as the topic is open.
I'm still very concerned about privacy. Is there a way for me to submit a response without registering?

Yes. Sign out, then set your privacy preference to be "No - just show it without my name to staff". You won't need to register.

What prevents an unregistered user from submitting multiple anonymous responses?

While no authentication procedure can perfectly detect every fraudulent registration, Community Feedback is able to secure the registered channel against systematic fraud: cases where users submit enough statements with fraudulent registrations to sway the overall interpretation of the feedback.

Community Feedback is unable to secure the unregistered channel against systematic fraud, because unregistered users are anonymous.

Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.

Why are there two participation channels?

Users can participate on the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Tulsa offers both channels in order to broaden participation and maximize decision makers' insights.

The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.

The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.

What is OpenGov?

OpenGov is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Tulsa has contracted with OpenGov to administer FeedbackTulsa.

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1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neutral/Don't know
4 = Somewhat satisfied
5 = Very satisfied
Condition of major City streets
Condition of streets in your neighborhood
Condition of landscaping in medians and along city streets
Adequacy of City street lighting
Cleanliness of City streets and other public areas
Maintenance of City streets
Snow removal on major City streets during the past two years
Overall quality of the City's storm water/runoff management system
* required
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neutral/Don't know
4 = Somewhat satisfied
5 = Very satisfied
Overall quality of City parks
Quality of the City's public transit system
Flow of traffic/ease of getting around town
How well the City is planning growth
Overall quality of downtown
Overall economic development effort by the City
* required
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neutral/Don't know
4 = Somewhat satisfied
5 = Very satisfied
Overall quality of services provided by the City
Overall enforcement of City codes and ordinances
Value you receive for City taxes and fees
City communication with the public
The availability of information about City programs and services
The City's web site as a source of information
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* required
* required
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Check out our guidelines for civility

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