Organized Trash Collection Priorities

Tell us how you feel about and what you prioritize related to trash collection.

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Organized Trash Collection (1)

Registered (410) Unregistered (1573)

410 registered responses

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned

	Response Count
1	9.0%	37
2	7.1%	29
3	22.2%	91
4	26.2%	107
5	35.0%	143

Consistent, quality customer service

	Response Count
1	1.7%	7
2	1.7%	7
3	6.6%	27
4	21.3%	87
5	68.0%	278

Stable and uniform rates

	Response Count
1	3.2%	13
2	3.2%	13
3	11.7%	48
4	28.6%	117
5	52.3%	214

Wear and tear from truck traffic on street and in alleys

	Response Count
1	14.2%	58
2	7.1%	29
3	14.2%	58
4	18.8%	77
5	45.0%	184

Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)

	Response Count
1	6.6%	27
2	10.3%	42
3	24.4%	100
4	26.9%	110
5	31.1%	127

Reduction in illegal dumping

	Response Count
1	9.3%	38
2	7.1%	29
3	17.4%	71
4	19.8%	81
5	45.7%	187

Reasonable, low cost for trash service

	Response Count
1	2.7%	11
2	2.4%	10
3	17.1%	70
4	29.3%	120
5	47.9%	196

Financial incentives to recycle more

	Response Count
1	10.0%	41
2	9.5%	39
3	16.9%	69
4	19.6%	80
5	43.3%	177

Individual choice of hauler

	Response Count
1	43.5%	178
2	13.4%	55
3	12.5%	51
4	5.4%	22
5	24.7%	101

Pollution from the trucks servicing my neighborhood

	Response Count
1	15.6%	64
2	8.3%	34
3	12.2%	50
4	20.0%	82
5	43.5%	178

Noise from the trucks servicing my neighborhood

	Response Count
1	17.1%	70
2	14.2%	58
3	14.4%	59
4	16.6%	68
5	37.4%	153

Safety concerns related to large trucks servicing my neighborhood

	Response Count
1	21.0%	86
2	16.6%	68
3	18.1%	74
4	17.4%	71
5	25.7%	105

Easy access for new residents and non-English speakers

	Response Count
1	13.0%	53
2	10.5%	43
3	26.7%	109
4	24.7%	101
5	23.5%	96

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service

	Response Count
1	3.9%	16
2	4.9%	20
3	15.9%	65
4	31.9%	130
5	43.4%	177

Ability to set out extra bags occasionally for no extra charge

	Response Count
1	14.5%	59
2	13.2%	54
3	23.8%	97
4	23.3%	95
5	24.8%	101

Carts are left in the same location after pick up

	Response Count
1	8.8%	36
2	15.2%	62
3	29.9%	122
4	22.3%	91
5	23.3%	95

Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

	Response Count
1	9.8%	40
2	8.8%	36
3	30.4%	124
4	31.4%	128
5	17.9%	73

Does your alley get plowed?

		Response Percent	Response Count
Yes		66.7%	140
No		33.3%	70

If Yes, who plows the alley?

	Response Percent	Response Count
You/Neighbor	11.5%	21
Private company	53.3%	97
I don't know	8.8%	16
Other	26.4%	48

If No, please check all that apply. What are the barriers to having the alley plowed?

	Response Percent	Response Count
I do not understand the system or how it works	15.9%	11
No one has asked me to contribute	21.7%	15
I am unable to pay for the service	4.3%	3
Other, please note in the comment section.	76.8%	53

Please add your additional comments here:

Answered: 41
Skipped: 369

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How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance

	Response Count
1	19.0%	37
2	2.6%	5
3	8.7%	17
4	11.8%	23
5	57.9%	113

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Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

	1	2	3	4	5
Ability to talk to a person when I have a question or problem with my trash service
Ability to set out extra bags occasionally for no extra charge
Carts are left in the same location after pick up
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

Does your alley get plowed?

Yes

If Yes, who plows the alley?

You/Neighbor

Private company

I don't know

Other

If No, please check all that apply. What are the barriers to having the alley plowed?

I do not understand the system or how it works

No one has asked me to contribute

I am unable to pay for the service

Other, please note in the comment section.

Choose at most 4 options

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

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Tell us how you feel about and what you prioritize related to trash collection.

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410 registered responses

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned

Consistent, quality customer service

Stable and uniform rates

Wear and tear from truck traffic on street and in alleys

Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)

Reduction in illegal dumping

Reasonable, low cost for trash service

Financial incentives to recycle more

Individual choice of hauler

Pollution from the trucks servicing my neighborhood

Noise from the trucks servicing my neighborhood

Safety concerns related to large trucks servicing my neighborhood

Easy access for new residents and non-English speakers

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service

Ability to set out extra bags occasionally for no extra charge

Carts are left in the same location after pick up

Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

Does your alley get plowed?

If Yes, who plows the alley?

If No, please check all that apply. What are the barriers to having the alley plowed?

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance

Page Limit Reached

Your answers will NOT be saved

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Does your alley get plowed?

If Yes, who plows the alley?

If No, please check all that apply. What are the barriers to having the alley plowed?

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Your answers will NOT be saved