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Organized Trash Collection Priorities

Tell us how you feel about and what you prioritize related to trash collection.

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Organized Trash Collection (1)

410 registered responses


Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned
Response Percent Response Count
1 9.0% 37
2 7.1% 29
3 22.2% 91
4 26.2% 107
5 35.0% 143
Consistent, quality customer service
Response Percent Response Count
1 1.7% 7
2 1.7% 7
3 6.6% 27
4 21.3% 87
5 68.0% 278
Stable and uniform rates
Response Percent Response Count
1 3.2% 13
2 3.2% 13
3 11.7% 48
4 28.6% 117
5 52.3% 214
Wear and tear from truck traffic on street and in alleys
Response Percent Response Count
1 14.2% 58
2 7.1% 29
3 14.2% 58
4 18.8% 77
5 45.0% 184
Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)
Response Percent Response Count
1 6.6% 27
2 10.3% 42
3 24.4% 100
4 26.9% 110
5 31.1% 127
Reduction in illegal dumping
Response Percent Response Count
1 9.3% 38
2 7.1% 29
3 17.4% 71
4 19.8% 81
5 45.7% 187
Reasonable, low cost for trash service
Response Percent Response Count
1 2.7% 11
2 2.4% 10
3 17.1% 70
4 29.3% 120
5 47.9% 196
Financial incentives to recycle more
Response Percent Response Count
1 10.0% 41
2 9.5% 39
3 16.9% 69
4 19.6% 80
5 43.3% 177
Individual choice of hauler
Response Percent Response Count
1 43.5% 178
2 13.4% 55
3 12.5% 51
4 5.4% 22
5 24.7% 101
Pollution from the trucks servicing my neighborhood
Response Percent Response Count
1 15.6% 64
2 8.3% 34
3 12.2% 50
4 20.0% 82
5 43.5% 178
Noise from the trucks servicing my neighborhood
Response Percent Response Count
1 17.1% 70
2 14.2% 58
3 14.4% 59
4 16.6% 68
5 37.4% 153
Safety concerns related to large trucks servicing my neighborhood
Response Percent Response Count
1 21.0% 86
2 16.6% 68
3 18.1% 74
4 17.4% 71
5 25.7% 105
Easy access for new residents and non-English speakers
Response Percent Response Count
1 13.0% 53
2 10.5% 43
3 26.7% 109
4 24.7% 101
5 23.5% 96

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service
Response Percent Response Count
1 3.9% 16
2 4.9% 20
3 15.9% 65
4 31.9% 130
5 43.4% 177
Ability to set out extra bags occasionally for no extra charge
Response Percent Response Count
1 14.5% 59
2 13.2% 54
3 23.8% 97
4 23.3% 95
5 24.8% 101
Carts are left in the same location after pick up
Response Percent Response Count
1 8.8% 36
2 15.2% 62
3 29.9% 122
4 22.3% 91
5 23.3% 95
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling
Response Percent Response Count
1 9.8% 40
2 8.8% 36
3 30.4% 124
4 31.4% 128
5 17.9% 73

Does your alley get plowed?

Response Percent Response Count
Yes 66.7% 140
No 33.3% 70

If Yes, who plows the alley?

Response Percent Response Count
You/Neighbor 11.5% 21
Private company 53.3% 97
I don't know 8.8% 16
Other 26.4% 48

If No, please check all that apply. What are the barriers to having the alley plowed?

Response Percent Response Count
I do not understand the system or how it works 15.9% 11
No one has asked me to contribute 21.7% 15
I am unable to pay for the service 4.3% 3
Other, please note in the comment section. 76.8% 53

Please add your additional comments here:

Answered
41
Skipped
369

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance
Response Percent Response Count
1 19.0% 37
2 2.6% 5
3 8.7% 17
4 11.8% 23
5 57.9% 113
James Hamilton inside Ward 3
April 22, 2016, 4:26 PM
  • Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?
    • Opportunities for small, local and minority owned - 5
    • Consistent, quality customer service - 5
    • Stable and uniform rates - 5
    • Wear and tear from truck traffic on street and in alleys - 1
    • Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.) - 2
    • Reduction in illegal dumping - 3
    • Reasonable, low cost for trash service - 5
    • Financial incentives to recycle more - 3
    • Individual choice of hauler - 5
    • Pollution from the trucks servicing my neighborhood - 1
    • Noise from the trucks servicing my neighborhood - 1
    • Safety concerns related to large trucks servicing my neighborhood - 1
    • Easy access for new residents and non-English speakers - 3
  • Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?
    • Ability to talk to a person when I have a question or problem with my trash service - 3
    • Ability to set out extra bags occasionally for no extra charge - 3
    • Carts are left in the same location after pick up - 3
    • Ability to pay extra for large, special clean out service related to moving, clean up or remodeling - 3
  • Does your alley get plowed?
    • Yes
  • If Yes, who plows the alley?
    • Private company
  • If No, please check all that apply. What are the barriers to having the alley plowed?
    No response.
  • Please add your additional comments here:

    I have been with the same small, locally owned hauler for near 30 years. They've done and excellent job at reasonable rates. A few years ago, however, I solicited the families on my alley to determine whether they wished to obtain a single provider at a discounted rate. I was unable to get the minimum number of families to commit to this. So far as I could determine, everyone stayed with their existing provider. Some complain about alley noise. My bedroom is less than 40' from the my alley. I've never been awoken by a trash collector, even though I tend to sleep in and to sleep with my windows open, weather permitting. In the 32 + years I've lived here, my alley has been re-sealed ONCE. I can't believe that the fact that six garbage trucks pass down the alley each week has had appreciably more impact on the alley surface than one would have.

    Frankly, I'm very disturbed by comments made by city officials which imply that organized collection is a fait accompli in St. Paul. As far as I'm concerned, it's a solution in search of a problem.

    Moreover, if the City intends to organize collection, it should simply take over residential collection and increase property taxes to pay for it. The City can then contract with haulers. At least then the cost would be deductible on federal and state income taxes, as it is elsewhere.

  • How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?
    • Alley plowing importance - 3
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5
Opportunities for small, local and minority owned
Consistent, quality customer service
Stable and uniform rates
Wear and tear from truck traffic on street and in alleys
Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)
Reduction in illegal dumping
Reasonable, low cost for trash service
Financial incentives to recycle more
Individual choice of hauler
Pollution from the trucks servicing my neighborhood
Noise from the trucks servicing my neighborhood
Safety concerns related to large trucks servicing my neighborhood
Easy access for new residents and non-English speakers
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5
Ability to talk to a person when I have a question or problem with my trash service
Ability to set out extra bags occasionally for no extra charge
Carts are left in the same location after pick up
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling
Choose at most 4 options
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Alley plowing importance
Check out our guidelines for civility
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