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Tell us how you feel about and what you prioritize related to trash collection.

410 registered responses


Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned
Response Percent Response Count
1 9.0% 37
2 7.1% 29
3 22.2% 91
4 26.2% 107
5 35.0% 143
Consistent, quality customer service
Response Percent Response Count
1 1.7% 7
2 1.7% 7
3 6.6% 27
4 21.3% 87
5 68.0% 278
Stable and uniform rates
Response Percent Response Count
1 3.2% 13
2 3.2% 13
3 11.7% 48
4 28.6% 117
5 52.3% 214
Wear and tear from truck traffic on street and in alleys
Response Percent Response Count
1 14.2% 58
2 7.1% 29
3 14.2% 58
4 18.8% 77
5 45.0% 184
Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)
Response Percent Response Count
1 6.6% 27
2 10.3% 42
3 24.4% 100
4 26.9% 110
5 31.1% 127
Reduction in illegal dumping
Response Percent Response Count
1 9.3% 38
2 7.1% 29
3 17.4% 71
4 19.8% 81
5 45.7% 187
Reasonable, low cost for trash service
Response Percent Response Count
1 2.7% 11
2 2.4% 10
3 17.1% 70
4 29.3% 120
5 47.9% 196
Financial incentives to recycle more
Response Percent Response Count
1 10.0% 41
2 9.5% 39
3 16.9% 69
4 19.6% 80
5 43.3% 177
Individual choice of hauler
Response Percent Response Count
1 43.5% 178
2 13.4% 55
3 12.5% 51
4 5.4% 22
5 24.7% 101
Pollution from the trucks servicing my neighborhood
Response Percent Response Count
1 15.6% 64
2 8.3% 34
3 12.2% 50
4 20.0% 82
5 43.5% 178
Noise from the trucks servicing my neighborhood
Response Percent Response Count
1 17.1% 70
2 14.2% 58
3 14.4% 59
4 16.6% 68
5 37.4% 153
Safety concerns related to large trucks servicing my neighborhood
Response Percent Response Count
1 21.0% 86
2 16.6% 68
3 18.1% 74
4 17.4% 71
5 25.7% 105
Easy access for new residents and non-English speakers
Response Percent Response Count
1 13.0% 53
2 10.5% 43
3 26.7% 109
4 24.7% 101
5 23.5% 96

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service
Response Percent Response Count
1 3.9% 16
2 4.9% 20
3 15.9% 65
4 31.9% 130
5 43.4% 177
Ability to set out extra bags occasionally for no extra charge
Response Percent Response Count
1 14.5% 59
2 13.2% 54
3 23.8% 97
4 23.3% 95
5 24.8% 101
Carts are left in the same location after pick up
Response Percent Response Count
1 8.8% 36
2 15.2% 62
3 29.9% 122
4 22.3% 91
5 23.3% 95
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling
Response Percent Response Count
1 9.8% 40
2 8.8% 36
3 30.4% 124
4 31.4% 128
5 17.9% 73

Does your alley get plowed?

Response Percent Response Count
Yes 66.7% 140
No 33.3% 70

If Yes, who plows the alley?

Response Percent Response Count
You/Neighbor 11.5% 21
Private company 53.3% 97
I don't know 8.8% 16
Other 26.4% 48

If No, please check all that apply. What are the barriers to having the alley plowed?

Response Percent Response Count
I do not understand the system or how it works 15.9% 11
No one has asked me to contribute 21.7% 15
I am unable to pay for the service 4.3% 3
Other, please note in the comment section. 76.8% 53

Please add your additional comments here:

Answered
41
Skipped
369

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance
Response Percent Response Count
1 19.0% 37
2 2.6% 5
3 8.7% 17
4 11.8% 23
5 57.9% 113
Gayle Middlecamp inside Ward 5
April 23, 2016, 7:53 AM
  • Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?
    No response.
  • Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?
    No response.
  • Does your alley get plowed?
    No response.
  • If Yes, who plows the alley?
    No response.
  • If No, please check all that apply. What are the barriers to having the alley plowed?
    No response.
  • Please add your additional comments here:

    I am opposed to city run trash pickup. I don't want to pay for other people's garbage. By the time I'm done sorting, composting and recycling, what remains in the kitchen garbage bin is minimal. Even though there are sometimes 4 adults living in my home, the garbage we generate is nothing compared to other, often smaller households. Often, it takes us several weeks to fill a grocery bag. Having a city-wide plan, even if it's scaled to account for different amounts of waste generated by different households, encourages people to generate more garbage - or at least, does not encourage people to make the effort to shop environmentally and throw only what can not be salvaged.

    I've seen city-wide garbage collection in New York, Philadelphia and Minneapolis, and I am not impressed. When I talk to the man driving the truck by my house, I know he knows that he is directly accountable to me and wants to provide the best service possible to keep me as a customer. With city-wide plans, this does not happen. I've seen trash intentionally strew on the street, left on the curb, and piled up at city hall. In Minneapolis, I've seen indifferent and even irresponsible neighbors, filthy alleyways and garbage collectors with attitude. My city is clean. I want to keep it that way.

    When I try to imagine what Saint Paul’s version of city-wide garbage collection would turn out like, I think of all the problems I’ve had over the years with city-wide snow plowing. Although snow plowing is a necessity, I don’t remember a snow event in the past 14 years when either I or my neighbors have NOT been out in the street cleaning up after the plows.

    And the logic of parking on the snowy (night plow route) side of the street - and letting the snow plows bank me in - when the other (day plow route) side has been plowed multiple times throughout the night, fails me. I have actually been instructed by (high) city officials to NOT park on the clean side of the street, even though the plows have gone by multiple times throughout the night, because it’s not designated to have been plowed. I should let the plows bank me in and create a rut on the side of my house that I should then call 2-3 days later to have the trucks come back and clean up!

    … The inability of the city to fix the plow routes or get the trucks to plow the right side of the street, even though, each year when I call, they say they are working on it and things will improve soon! The illogic of the situation and the bureaucratic stonewalling when I call for information or help! … Why would I want the city to take over garbage collection too?

    I'm more a fan of the city-wide recycling plan, but even that has some problems. Talk to serious recycling advocates and they will tell you there is a lot more waste in the “single bin” plan which mixes all types of recycling together to be sorted at the center. We went for a simpler approach to encourage more buy-in, but we are possibly deluding people by claiming that simpler is better. News reports talk of recycling purchasers rejecting deliveries because of cross contamination. Others cite the amount of recycling collected that actually can’t be sorted properly and ends up becoming trash. For those of us who are concerned about the environment, it’s disappointing to find out that our efforts are not always as rewarding as we think.

    Snow plowing is a necessity, curb side recycling is a nice convenience, but let me be responsible for my own garbage disposal.

  • How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?
    No response.
Open Saint Paul is not a certified voting system or ballot box. As with any public comment process, participation in Open Saint Paul is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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Opportunities for small, local and minority owned
Consistent, quality customer service
Stable and uniform rates
Wear and tear from truck traffic on street and in alleys
Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)
Reduction in illegal dumping
Reasonable, low cost for trash service
Financial incentives to recycle more
Individual choice of hauler
Pollution from the trucks servicing my neighborhood
Noise from the trucks servicing my neighborhood
Safety concerns related to large trucks servicing my neighborhood
Easy access for new residents and non-English speakers
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5
Ability to talk to a person when I have a question or problem with my trash service
Ability to set out extra bags occasionally for no extra charge
Carts are left in the same location after pick up
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling
Choose at most 4 options
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5
Alley plowing importance
Check out our guidelines for civility
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