Organized Trash Collection Priorities

Tell us how you feel about and what you prioritize related to trash collection.

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Organized Trash Collection (1)

Registered (410) Unregistered (1573)

20 Registered Responses

<20

20-29

30-39

40-49

50-59

60-69

70-79

>79

161

Age not shared

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20 registered responses from users within the age group of 70-79

Summary
Survey

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned

	Response Count
1	15.0%	3
2	25.0%	5
3	5.0%	1
4	20.0%	4
5	35.0%	7

Consistent, quality customer service

	Response Percent	Response Count
1	10.0%	2
3	5.0%	1
4	10.0%	2
5	75.0%	15

Stable and uniform rates

	Response Percent	Response Count
1	5.0%	1
3	25.0%	5
4	30.0%	6
5	40.0%	8

Wear and tear from truck traffic on street and in alleys

Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)

Reduction in illegal dumping

Reasonable, low cost for trash service

	Response Percent	Response Count
1	5.0%	1
3	10.0%	2
4	35.0%	7
5	50.0%	10

Financial incentives to recycle more

Individual choice of hauler

	Response Percent	Response Count
1	20.0%	4
2	10.0%	2
4	20.0%	4
5	50.0%	10

Pollution from the trucks servicing my neighborhood

	Response Percent	Response Count
1	30.0%	6
2	5.0%	1
4	40.0%	8
5	25.0%	5

Noise from the trucks servicing my neighborhood

	Response Count
1	25.0%	5
2	10.0%	2
3	25.0%	5
4	20.0%	4
5	20.0%	4

Safety concerns related to large trucks servicing my neighborhood

	Response Count
1	35.0%	7
2	5.0%	1
3	25.0%	5
4	20.0%	4
5	15.0%	3

Easy access for new residents and non-English speakers

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service

Ability to set out extra bags occasionally for no extra charge

Carts are left in the same location after pick up

	Response Percent	Response Count
1	20.0%	4
3	35.0%	7
4	5.0%	1
5	40.0%	8

Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

Does your alley get plowed?

		Response Percent	Response Count
Yes		63.6%	7
No		36.4%	4

If Yes, who plows the alley?

	Response Percent	Response Count
You/Neighbor	8.3%	1
Private company	33.3%	4
I don't know	8.3%	1
Other	50.0%	6

If No, please check all that apply. What are the barriers to having the alley plowed?

		Response Percent	Response Count
Other, please note in the comment section.		100.0%	3

Please add your additional comments here:

Answered: 4
Skipped: 16

Show Word Cloud

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance

	Response Percent	Response Count
1	45.5%	5
4	18.2%	2
5	36.4%	4

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Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

	1	2	3	4	5
Ability to talk to a person when I have a question or problem with my trash service
Ability to set out extra bags occasionally for no extra charge
Carts are left in the same location after pick up
Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

Does your alley get plowed?

Yes

If Yes, who plows the alley?

You/Neighbor

Private company

I don't know

Other

If No, please check all that apply. What are the barriers to having the alley plowed?

I do not understand the system or how it works

No one has asked me to contribute

I am unable to pay for the service

Other, please note in the comment section.

Choose at most 4 options

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

What is a disruptive statement?

A statement

containing personal attacks, profanity, commercial advertising or content which is entirely off-topic, and/or
from a user who has falsified their registration information with the intent to post multiple statements in one topic or to misrepresent their city of residence.

Why does Open Town Hall monitor for disruptive statements?

OpenGov is a non-partisan company dedicated to building public trust in government and broadening civic engagement. Many people will not participate if the forum has disruptive statements.

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No. Disruptive statements are quite rare - less than one in a thousand statements are disruptive.

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If I disagree with someone, can I post my opinion?

Yes. Open Town Hall encourages open dialog which, by necessity, includes disagreements.

How do I know if my statement is a 'disagreement' or a 'personal attack'?

Personal attacks are disparaging remarks which impute motives to a person's action. Statements of fact, or of your own opinion are generally not personal attacks.
Here are some examples of statements which are, and are not, personal attacks.

Personal Attack	Not A Personal Attack
He lied.	He said he did X, but in fact he did Y.
She misrepresented the truth.	I don't trust her.
He is greedy.	He is making plenty of money.
It is merely a power play on her part.	She will announce her candidacy soon.

Tell us how you feel about and what you prioritize related to trash collection.

20 Registered Responses

0

9

64

48

50

55

20

3

161

20 registered responses from users within the age group of 70-79

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Opportunities for small, local and minority owned

Consistent, quality customer service

Stable and uniform rates

Wear and tear from truck traffic on street and in alleys

Options for convenient and proper disposal of bulky items (appliances, mattresses, etc.)

Reduction in illegal dumping

Reasonable, low cost for trash service

Financial incentives to recycle more

Individual choice of hauler

Pollution from the trucks servicing my neighborhood

Noise from the trucks servicing my neighborhood

Safety concerns related to large trucks servicing my neighborhood

Easy access for new residents and non-English speakers

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Ability to talk to a person when I have a question or problem with my trash service

Ability to set out extra bags occasionally for no extra charge

Carts are left in the same location after pick up

Ability to pay extra for large, special clean out service related to moving, clean up or remodeling

Does your alley get plowed?

If Yes, who plows the alley?

If No, please check all that apply. What are the barriers to having the alley plowed?

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Alley plowing importance

Your answers will NOT be saved

Please tell us how important each of the following items are related to how you choose a trash hauler on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Which aspects of customer service are most important to you regarding your garbage collection, on a scale from 1 through 5 (with 1 being least important and 5 being most important)?

Does your alley get plowed?

If Yes, who plows the alley?

If No, please check all that apply. What are the barriers to having the alley plowed?

Please add your additional comments here:

How important is it for you to have your alley plowed for personal vehicle accessibility, trash removal services, emergency service vehicles, and pedestrian mobility (safety) on a scale from 1 through 5 (with 1 being the least important and 5 being the most important)?

Your answers will NOT be saved