Overall, how would you rate your experience at the Community Pool so far? Fair
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim, Activity pool, Visiting as a parent/guardian/spectator
How often do you visit the pool? A few times a month
When do you usually visit? Select all that apply. It varies - no usual time
What do you value most about the pool? Pick up to 3. A place for recreation and family time, The facilities and its amenities, Pool staff and customer service
How easy or difficult have you found each part of planning and preparing for a pool visit?
What is working well - or what would make registration or planning your visit easier? The confusion around when reservations are required, and parsing the fluid schedule has unfortunately taken a lot of the joy out of using the pool. I somewhat regret investing in the year passes due to that.

It’s been a few weeks since we visited and maybe things have changed, but the ability to just check the capacity online seems like a much better solution for eg after school drop in. Looking forward to try that.
How do you usually get to the Community Pool? Select all that apply. Bike or e-Bike
When you drive to the pool, how easy or difficult is it to find parking nearby? I do not drive to the pool
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? All pool staff has been incredibly nice and helpful every time we visit.
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Faster check-in, Other - Tapping in with a barcode would be nice when things are busy.
How well do the current pool hours meet your needs? I'm not sure
Which practical changes would most improve your comfort at the facility? Pick up to 3. More shade where space allows, Other - Warmer activity pool
Which best describes your experience with reserved open swim the Activity Pool? I stopped trying because reservations are too hard to get
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Having the ability to use the Activity Pool while swim lessons are underway, Other - Just a simple first come first serve, with a way to check online how busy it is. I’d just do away with the whole reservation system.
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have always attended my reservations
What possible changes would most improve access to help more reserved spots get used? Pick up to 3. Return to first-come, first-served access instead of reservations, Other - I’d put all my three votes on first come first serve option if I could. :)
What is working well and should continue? Facility is great and the staff is wonderful.
What is the *one* change that would most improve your experience? Dropping the reservation system.
Which best describes you? Select all that apply. Live outside of Piedmont, Pool pass holder - annual pass, Drop-in user, Parent/guardian of child pool user, Adult lap swimmer

Overall, how would you rate your experience at the Community Pool so far? Good
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim
How often do you visit the pool? Several times a week
When do you usually visit? Select all that apply. Weekdays 6am-9am
What do you value most about the pool? Pick up to 3. A place for recreation and family time, Lap swimming and individual fitness, Pool staff and customer service
How easy or difficult have you found each part of planning and preparing for a pool visit?
How do you usually get to the Community Pool? Select all that apply. Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Very easy
When you arrive at the pool, what has your check-in experience usually been like? Usually fine, with occasional delays or confusion
What has worked well about your front desk or check-in experience? Check in scanner system stinks.
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Lap swim
How well do the current pool hours meet your needs? Somewhat well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More hooks or places to hang belongings, More benches or places to set belongings where space allows, Mats over wet floors
Which best describes your experience with reserved open swim the Activity Pool? I do not use the Activity Pool during reserved swim hours
Which best describes you? Select all that apply. Piedmont resident

Overall, how would you rate your experience at the Community Pool so far? Good
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim, Activity pool, Competition pool, Swim lessons, Swim team or organized aquatics program, Summer camps
How often do you visit the pool? About once a week
When do you usually visit? Select all that apply. Weekdays 10am-1pm, Weekends 7am-10am, Weekends 10am-2pm, Weekends 3pm-7pm
What do you value most about the pool? Pick up to 3. A place for recreation and family time, Lap swimming and individual fitness, Youth aquatics and team activities
How easy or difficult have you found each part of planning and preparing for a pool visit?
What is working well - or what would make registration or planning your visit easier? The changing pool availability has been a little difficult to navigate.
How do you usually get to the Community Pool? Select all that apply. Walk, Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? It varies
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? Friendly and approachable staff. Everyone has been positive and kind.
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Clearer information about schedules or pool availability, More consistent answers from staff, More information before arriving
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Activity pool open swim
How well do the current pool hours meet your needs? Not very well
If the current hours do not meet your needs, what times are hardest for you to access the pool? We really want to be able to come in the afternoons last minute (i.e., on a hot day if the kids don't have activities), and weekend mornings. We have a preschooler who still naps, so those weekend morning hours are really our best bet to bring him to play in the activity pool.
Which practical changes would most improve your comfort at the facility? Pick up to 3. More benches or places to set belongings where space allows
Which best describes your experience with reserved open swim the Activity Pool? I stopped trying because reservations are too hard to get
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Having the ability to use the Activity Pool while swim lessons are underway, Flexibility to indicate that I will arrive later
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What possible changes would most improve access to help more reserved spots get used? Pick up to 3. Add a waitlist or notification when spots open, Limit future reservations after repeated no-shows, Require users to confirm they still plan to attend before the reservation time
What ideas do you have to make recreation swim in the competition pool feel more welcoming, fun, or appealing? Some of the lifeguard rules around the activity pool have felt unnecessarily strict and lifeguard-dependent. Sometimes parents are scolded to the point of the entire event not being fun for the family. Repeated swim diaper reminders, being scolded about being "arms length" of a preschooler in the shallow part of the activity pool, etc.
What is working well and should continue? The facility itself is great. We are confident next season will feature some tweaks that will make it more accessible based on community feedback.
What is the *one* change that would most improve your experience? We have a swimmer on Piedmont Swim Team and we've been incredibly disappointed that he is unable to practice at Piedmont Pool. It was an expectation this would be available to him when we strongly supportive the bond measure to build out the new pool. We are hopeful that Piedmont Pool will be able to offer more consistent lane time to Piedmont Swim Team, similar to how these two organizations worked together in the past prior to the pool rebuild. We are annual members of Piedmont Pool and Piedmont residents, and we expected our child to be therefore able to utilize Piedmont Pool for practices on a regular basis. At present, none of his practices are at Piedmont Pool due to limited lane offerings that have been reserved for the older swimmers due to their schedule.
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Parent/guardian of child pool user

Overall, how would you rate your experience at the Community Pool so far? Excellent
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim, Activity pool, Competition pool
How often do you visit the pool? Several times a week
When do you usually visit? Select all that apply. Weekdays 2pm-7pm, Weekends 3pm-7pm
What do you value most about the pool? Pick up to 3. A place for recreation and family time, Lap swimming and individual fitness
How easy or difficult have you found each part of planning and preparing for a pool visit?
How do you usually get to the Community Pool? Select all that apply. Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Somewhat easy
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? Staff is lovely. Sometimes the QR code reader is fussy
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Nothing - check-in has worked well for me
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Lap swim
How well do the current pool hours meet your needs? Somewhat well
If the current hours do not meet your needs, what times are hardest for you to access the pool? A few lanes in the evening would be nice.
Which practical changes would most improve your comfort at the facility? Pick up to 3. More hooks or places to hang belongings, More benches or places to set belongings where space allows, Mats over wet floors
Which best describes your experience with reserved open swim the Activity Pool? I do not use the Activity Pool during reserved swim hours
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Having the ability to use the Activity Pool while swim lessons are underway
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What possible changes would most improve access to help more reserved spots get used? Pick up to 3. Add a waitlist or notification when spots open, Release unclaimed reservations to walk-up users sooner, Charge a deposit when making a reservation, refundable upon check-in
What ideas do you have to make recreation swim in the competition pool feel more welcoming, fun, or appealing? A box with toys/ diving rings
What is working well and should continue? Lifeguards are on it
What is the *one* change that would most improve your experience? Mats in the bathrooms! It’s a safety issue.
Remove the grass and hardscape the ground. There was so much dead grass going into the pool this summer. It can’t be good for the filters and it isn’t aesthetically pleasing.
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Pool pass holder - summer pass, Adult lap swimmer

Overall, how would you rate your experience at the Community Pool so far? Excellent
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim
How often do you visit the pool? Several times a week
When do you usually visit? Select all that apply. Weekdays 6am-9am
What do you value most about the pool? Pick up to 3. Lap swimming and individual fitness, The facilities and its amenities, Pool staff and customer service
How easy or difficult have you found each part of planning and preparing for a pool visit?
What is working well - or what would make registration or planning your visit easier? no problem registering . My only issue ( not a big one) I can't find esily when the pool is open or the hours have changed.
How do you usually get to the Community Pool? Select all that apply. Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Very easy
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? very friendly.
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Clearer information about schedules or pool availability
How well do the current pool hours meet your needs? Very well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More hooks or places to hang belongings, More shade where space allows
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Having the ability to use the Activity Pool while swim lessons are underway
What else should we consider as we look for ways to improve the reserved open swim system? what is the reserved open swim. I don't know anything about it. I swim at 6:30 am or 7 am on weekdays and never reserve a spot. I use the warm pool so it's never a problem getting a lane.
What ideas do you have to make recreation swim in the competition pool feel more welcoming, fun, or appealing? I don't use that pool.
What is working well and should continue? I really love the warm pool. It's such a joy to have this new pool to do laps in so close to my home. I find the experience super easy.
What is the *one* change that would most improve your experience? The only thing I find difficult is getting information on hour changes, or when suddenly the pool is being cleaned and I had no idea I couldn't swim at that time.
If there's a board where this is posted on line I don't know of it. Perhaps that information can be made more clear for pool users.
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Adult lap swimmer

Overall, how would you rate your experience at the Community Pool so far? Excellent
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim
How often do you visit the pool? Several times a week
When do you usually visit? Select all that apply. Weekdays 6am-9am
What do you value most about the pool? Pick up to 3. Lap swimming and individual fitness, Pool staff and customer service
How easy or difficult have you found each part of planning and preparing for a pool visit?
How do you usually get to the Community Pool? Select all that apply. Bike or e-Bike, Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Very easy
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Nothing - check-in has worked well for me
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Lap swim
How well do the current pool hours meet your needs? Very well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More hooks or places to hang belongings, More benches or places to set belongings where space allows
Which best describes your experience with reserved open swim the Activity Pool? I do not use the Activity Pool during reserved swim hours
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What is working well and should continue? All staff I’ve interacted with has been incredibly friendly, inviting, and well informed.
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Adult lap swimmer

Overall, how would you rate your experience at the Community Pool so far? Good
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim
How often do you visit the pool? A few times a month
When do you usually visit? Select all that apply. Weekdays 10am-1pm
What do you value most about the pool? Pick up to 3. Lap swimming and individual fitness, Adult fitness programs, The facilities and its amenities
How easy or difficult have you found each part of planning and preparing for a pool visit?
How do you usually get to the Community Pool? Select all that apply. Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? It varies
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Clearer information about passes, Clearer information about schedules or pool availability, More consistent answers from staff
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Lap swim, Adult Aqua Fitness
How well do the current pool hours meet your needs? Somewhat well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More seating where space allows, Clearer expectations for shared spaces, such as locker rooms, deck areas, and seating
Which best describes your experience with reserved open swim the Activity Pool? I do not use the Activity Pool during reserved swim hours
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Knowing the space is reserved for my household before I arrive
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What is the *one* change that would most improve your experience? Less confusion about times for lap swimming
Which best describes you? Select all that apply. Piedmont resident

Overall, how would you rate your experience at the Community Pool so far? Good
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Recreation/open swim, Activity pool, Swim lessons
How often do you visit the pool? Several times a week
When do you usually visit? Select all that apply. Weekdays 6am-9am, Weekdays 10am-1pm, Weekends 7am-10am, Weekends 10am-2pm, Weekends 3pm-7pm
What do you value most about the pool? Pick up to 3. A place for recreation and family time, Lap swimming and individual fitness, Swim lessons and skill-building
How easy or difficult have you found each part of planning and preparing for a pool visit?
What is working well - or what would make registration or planning your visit easier? wish it was less crowded on the weekends, sometimes hard to even use
How do you usually get to the Community Pool? Select all that apply. Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Somewhat easy
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? digital passes in my iphone wallet
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Nothing - check-in has worked well for me
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Activity pool open swim
How well do the current pool hours meet your needs? Very well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More benches or places to set belongings where space allows, More seating where space allows, More shade where space allows
Which best describes your experience with reserved open swim the Activity Pool? I know about reserved open swim but have not tried to reserve
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. Knowing the space is reserved for my household before I arrive, Having the ability to use the Activity Pool while swim lessons are underway
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What possible changes would most improve access to help more reserved spots get used? Pick up to 3. Other - show how many people are in the lanes
What else should we consider as we look for ways to improve the reserved open swim system? show how many people are in the lanes
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Parent/guardian of child pool user, Adult lap swimmer, Participant in pool programs or classes

Overall, how would you rate your experience at the Community Pool so far? Excellent
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim
How often do you visit the pool? I have visited once or twice
When do you usually visit? Select all that apply. Weekdays 6am-9am, Weekdays 10am-1pm
What do you value most about the pool? Pick up to 3. Lap swimming and individual fitness, The facilities and its amenities, Pool staff and customer service
How easy or difficult have you found each part of planning and preparing for a pool visit?
How do you usually get to the Community Pool? Select all that apply. Walk, Drive and park
When you drive to the pool, how easy or difficult is it to find parking nearby? Somewhat easy
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? It's quick, and the staff is really friendly and assistive.
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Nothing - check-in has worked well for me
How well do the current pool hours meet your needs? Very well
Which practical changes would most improve your comfort at the facility? Pick up to 3. More hooks or places to hang belongings, More benches or places to set belongings where space allows, Mats over wet floors
Which best describes your experience with reserved open swim the Activity Pool? I do not use the Activity Pool during reserved swim hours
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
Which best describes you? Select all that apply. Piedmont resident, Adult lap swimmer

Overall, how would you rate your experience at the Community Pool so far? Excellent
How have you or members of your household used the Community Pool? Choose all that apply. Lap swim, Activity pool
How often do you visit the pool? A few times a month
When do you usually visit? Select all that apply. Weekdays 10am-1pm, Weekdays 2pm-7pm
What do you value most about the pool? Pick up to 3. A place for recreation and family time, Lap swimming and individual fitness
How easy or difficult have you found each part of planning and preparing for a pool visit?
What is working well - or what would make registration or planning your visit easier? Generally, it's pretty easy to get in, workout, and get out. Nice.

The break in the middle of the day is disruptive to our schedule, especially given the reduced hours due to the HS sports teams taking over much of the pool. Glad they're doing it, yet it would be great to have that critical hour back. Not having it reduces our lap times by more than that as you have to finish before or start after... meaning I can't come at 12 or 12:30, as finishing by 1pm is not typical.

Opening up the additional hours may also help with congestion.
How do you usually get to the Community Pool? Select all that apply. Walk
When you drive to the pool, how easy or difficult is it to find parking nearby? I do not drive to the pool
When you arrive at the pool, what has your check-in experience usually been like? Quick and easy
What has worked well about your front desk or check-in experience? Once I understood how the app works, it's smooth. The first couple of times took a bit, yet that was because we were all learning the new systems.
What, if anything, would improve the front desk or check-in experience? Pick up to 3. Other - The front desk isn't terribly long, and one party can cause the automated checkin line to be congested. More separation between the ipad and front desk staff would help.
Which pool offerings would you most like us to focus on improving or expanding? Pick up to 3. Lap swim
How well do the current pool hours meet your needs? Somewhat well
If the current hours do not meet your needs, what times are hardest for you to access the pool? I'd noted previously that the 1pm closure time makes scheduling a swim in the middle of the day significantly more difficult. For a 90 min block, I have to start at 11:30 to finish by 1pm or start at 2pm... that's a 2.5 hour window that I cannot start in. Compounding this, the whole pool is taken over by water polo at 5pm, so I'd have to start by 3:30 to finish by 5pm. Great to see the kids practicing, and I hope that additional hour can somehow be opened up.
Which practical changes would most improve your comfort at the facility? Pick up to 3. Other - Open up the 1pm hour for lap swim
Which best describes your experience with reserved open swim the Activity Pool? I know about reserved open swim but have not tried to reserve
As we consider possible changes, what aspects of reserved open swim would you like to see preserved? Select all that apply. None of these
Plans change. Thinking about the most recent time you had a reserved open swim reservation but did not attend, what happened? I have not made a reserved open swim reservation
What ideas do you have to make recreation swim in the competition pool feel more welcoming, fun, or appealing? The Life Guards are super well meaning, yet they can be overly strict. Two examples:
1. My wife was told to not dive into the lap swim area. She's both a veteran swimmer and knows how to dive shallow. There was no immediate danger of any sort.
2. My son and I are certified scuba divers, and I we were proving that people will float up as our lungs are at the top. One person watching the other, no longer than 15-20s of a face underwater. We were told to not have competitions of holding our breath, which is far longer to be holding one's breath.

I greatly appreciate the number and enthusiasm of the Life Guards, and yet I also hope that the level of strictness can be tempered slightly. Thus far, this is the strictest I've seen at a pool.
What is working well and should continue? Super bright and enthusiastic staff.
The facility is wonderful, well maintained during the day, and fully ready to go.
The computer systems are smooth. There were glitches when we started, yet that's true for all launches. Nice work sorting them out.
What is the *one* change that would most improve your experience? Open up the 1pm swim closure time.
Which best describes you? Select all that apply. Piedmont resident, Pool pass holder - annual pass, Adult lap swimmer