will share your response with the City of Norfolk staff. Do you also want your response shown on this website?
show it with my name
Sign in and be yourself
Sign in and let others know who you are and what you think. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.
Yes - show it without my name
Sign in and be someone
Sign in and let others know what you think. Only OpenGov will know who you are. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.
No - just show it without my name to staff
Even though your response will be shared with staff, it won’t be shown on this public website so other community members won’t have the opportunity to see it.
Concerned about sharing your contact information with OpenGov?
Let’s Talk Norfolk has two
The Registered Channel: Sign in before or just after you submit your response. Either way, Community Feedback will show your response on this website.
The Unregistered Channel: Don't sign in and remain anonymous. Community Feedback will just share your response with Norfolk staff.
Note: The first time you sign in, you'll need to register (establish an account on Let’s Talk Norfolk). Registration is free.
The City of Norfolk has contracted with Community Feedback to monitor responses shown on this website.
To prevent any single user from dominating the forum, the City of Norfolk restricts the number of responses any one user can post on selected topics. Registration helps Community Feedback enforce this restriction.
Users, staff and government leaders often want to know the neighborhood from which a response is posted. Community Feedback uses registration to show the neighborhood next to each response (not the address).
If a user posts a response that does not meet the City of Norfolk
guidelines for civility, Community Feedback uses the user's email address to invite the user to resolve the issue.
Community Feedback will get your contact information. The company is under contract with the City of Norfolk to hold it in strict confidence per their
Since you'll see your own response on Let’s Talk Norfolk, you'll be able to confirm that your response was posted as you intended.
You'll be able to change and/or delete your response as long as the topic is open.
Yes. Sign out, then set your privacy preference to be "No - just show it without my name to staff". You won't need to register.
While no authentication procedure can perfectly detect every fraudulent registration, Community Feedback is able to secure
the registered channel against systematic fraud: cases where users submit enough statements with fraudulent registrations to sway the overall interpretation of the feedback.
Community Feedback is unable to secure
the unregistered channel against systematic fraud, because unregistered users are anonymous.
Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.
Users can participate on
the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Norfolk offers both channels in order to broaden participation and maximize decision makers' insights.
The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.
The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.
OpenGov is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Norfolk has contracted with OpenGov to administer Let’s Talk Norfolk.
Have you used the MyNorfolk app or MyNorfolk online portal (mynorfolk.org)?
How often do you use the MyNorfolk app/portal?
What do you use the MyNorfolk app/portal for most frequently?
On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk app?
On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk portal?
How difficult was it to find what you needed on the MyNorfolk app/portal?
If you have utilized the app/portal to submit a service request, how satisfied were you with the process or transparency of the request completion? On a scale of 1-5, with 5 being the best.
Did you find what you needed on the MyNorfolk app/portal?
If you did not find what you needed, what did you do to accomplish your desired goal?
How likely are you to recommend the MyNorfolk app/portal to a friend/neighbor?
What was your reason for using the MyNorfolk app/portal?
What can we improve the make the MyNorfolk app/portal better/easier to use?