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Let’s Talk Norfolk
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28 registered responses


Have you used the MyNorfolk app or MyNorfolk online portal (mynorfolk.org)?

Response Percent Response Count
MyNorfolk app 11.5% 3
MyNorfolk portal 34.6% 9
Both 53.8% 14

How often do you use the MyNorfolk app/portal?

Response Percent Response Count
Once/week 14.3% 4
Once/month 25.0% 7
Never 3.6% 1
Rarely 17.9% 5
Occasionally 32.1% 9
Frequently 7.1% 2

What do you use the MyNorfolk app/portal for most frequently?

Answered
23
Skipped
5

On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk app?

Rate
Response Percent Response Count
2 3.7% 1
3 7.4% 2
4 44.4% 12
5 14.8% 4
N/A 29.6% 8

On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk portal?

Rate
Response Percent Response Count
2 7.4% 2
3 14.8% 4
4 51.9% 14
5 18.5% 5
N/A 7.4% 2

How difficult was it to find what you needed on the MyNorfolk app/portal?

Response Percent Response Count
Easy 48.1% 13
Somewhat difficult 51.9% 14

If you have utilized the app/portal to submit a service request, how satisfied were you with the process or transparency of the request completion? On a scale of 1-5, with 5 being the best.

Rate
Response Percent Response Count
1 18.2% 4
2 13.6% 3
4 31.8% 7
5 36.4% 8

Did you find what you needed on the MyNorfolk app/portal?

Response Percent Response Count
Yes 84.6% 22
No 15.4% 4

If you did not find what you needed, what did you do to accomplish your desired goal?

Response Percent Response Count
Called Norfolk Cares 54.5% 6
Emailed Norfolk Cares 18.2% 2
Went to norfolk.gov 18.2% 2
Other 9.1% 1

How likely are you to recommend the MyNorfolk app/portal to a friend/neighbor?

Response Percent Response Count
Very likely 55.6% 15
Likely 29.6% 8
Not likely 14.8% 4

What was your reason for using the MyNorfolk app/portal?

Answered
21
Skipped
7

What can we improve the make the MyNorfolk app/portal better/easier to use?

Answered
16
Skipped
12
Crossroads Civic League in Ward 5
November 24, 2020, 7:53 PM
  • Have you used the MyNorfolk app or MyNorfolk online portal (mynorfolk.org)?
    • Both
  • How often do you use the MyNorfolk app/portal?
    • Occasionally
  • What do you use the MyNorfolk app/portal for most frequently?
    To report cars parked on grass, flooding, maintenance issues at Northside Park, tall grass, abandoned cars,...
  • On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk app?
    • Rate - 2
  • On a scale of 1-5, with 5 being the best, how satisfied are you with the MyNorfolk portal?
    • Rate - 2
  • How difficult was it to find what you needed on the MyNorfolk app/portal?
    • Somewhat difficult
  • If you have utilized the app/portal to submit a service request, how satisfied were you with the process or transparency of the request completion? On a scale of 1-5, with 5 being the best.
    • Rate - 1
  • Did you find what you needed on the MyNorfolk app/portal?
    • Yes
  • If you did not find what you needed, what did you do to accomplish your desired goal?
    • Emailed Norfolk Cares
  • How likely are you to recommend the MyNorfolk app/portal to a friend/neighbor?
    • Very likely
  • What was your reason for using the MyNorfolk app/portal?
    Because that is how the city wants us to report items
  • What can we improve the make the MyNorfolk app/portal better/easier to use?
    It is too specific as to what info is needed and you can not submit without all fields being filled. THERE IS NO EASY WAY TO track multiple requests. Once a request is made you get an email, if I submit 5 requests I get 5 emails that all look exactly the same. I have to open each one up individually to find the one I am looking for. Once you find the request I can't figure out how to follow up on it. You get an email stating completed and closed, but most of the time the issue has not been resolved. I don't use it that often anymore because it's just a headache!
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