Click this link to optimize Let’s Talk Norfolk for screen readers Skip to Content
Let’s Talk Norfolk
Opengov
Norfolk Parking Division Customer Satisfaction Survey January 2021

Please help us improve City of Norfolk parking operations by taking this short survey.

This topic is closed

27 registered responses


1. For what reasons do you use parking in Norfolk? Check all that apply.

Response Percent Response Count
Residential Parking 48.1% 13
Business 33.3% 9
Shopping 74.1% 20
Dining 70.4% 19
Entertainment 51.9% 14
Events 37.0% 10
Other 14.8% 4

2. How often do you park in Norfolk?

Response Percent Response Count
Rarely 18.5% 5
One to four times per month 33.3% 9
One to four times per week 22.2% 6
Every day 25.9% 7

3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?

Response Percent Response Count
Very good 33.3% 9
Good 33.3% 9
Fair 25.9% 7
Poor 7.4% 2

4. How would you rate the reliability of the City of Norfolk's Parking system?

Response Percent Response Count
Excellent 11.1% 3
Very good 40.7% 11
Good 22.2% 6
Fair 25.9% 7

5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?

Response Percent Response Count
Excellent 7.4% 2
Very Good 22.2% 6
Good 40.7% 11
Fair 29.6% 8

6. How would you rate the Parking staff's responsiveness and ability to resolve your request?

Response Percent Response Count
Excellent 11.1% 3
Very Good 18.5% 5
Good 11.1% 3
Fair 29.6% 8
Poor 3.7% 1
Not applicable 25.9% 7

7. How would you rate your overall experience when using City of Norfolk parking facilities?

Response Percent Response Count
Excellent 7.4% 2
Very good 33.3% 9
Good 29.6% 8
Fair 25.9% 7
Poor 3.7% 1

8. How would you rate your experience navigating the Parking Customer Portal?

Response Percent Response Count
Excellent 3.7% 1
Good 7.4% 2
Fair 3.7% 1
Poor 7.4% 2
Have not used 77.8% 21

9. If you have not used the Parking Customer Portal, why not?

Response Percent Response Count
I conduct all my business in Parking's Customer Service Center office. 18.5% 5
I use only on-street parking. 11.1% 3
I am not a monthly parking customer. 33.3% 9
Other 14.8% 4
Not applicable 22.2% 6

10. What is your preferred method of payment?

Response Percent Response Count
Cash 29.6% 8
ACH Debit 7.4% 2
Credit Card 51.9% 14
Mobile Parking App 11.1% 3

11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?

Response Percent Response Count
Satisfied 63.0% 17
Less than satisfied 22.2% 6
Not Satisfied 14.8% 4

12. What are the three most important qualities you want in the Norfolk Parking system?

Response Percent Response Count
Safety 74.1% 20
Convenience 55.6% 15
Value 48.1% 13
Location 55.6% 15
Cleanliness 29.6% 8
Easy entrance and exit from garages and lots 37.0% 10

13. Do you have any suggestions to improve the parking experience in the City of Norfolk?

Answered
16
Skipped
11

14. In which facilities do you park? Check all that apply.

Response Percent Response Count
On-street parking meters 66.7% 18
Bank Street Garage 25.9% 7
Boush Street Garage 29.6% 8
Brambleton Lot 3.7% 1
Charlotte Street Garage 7.4% 2
Cedar Grove Lot 3.7% 1
East Street Lot 3.7% 1
Education (School Board) Lot 3.7% 1
Fountain Park Garage 11.1% 3
Freemason Street Garage 18.5% 5
Granby Municipal Lot 7.4% 2
Harbor Park Lots 29.6% 8
Harrison Opera Lot 7.4% 2
MacArthur North Garage 51.9% 14
MacArthur South Garage 51.9% 14
Main Street Garage 22.2% 6
Plume Street lot 11.1% 3
Scope Garage 25.9% 7
Spotswood Lot (Ghent) 7.4% 2
St. Paul’s Lot 11.1% 3
The Main Hotel Garage 11.1% 3
Town Point Garage 18.5% 5
Union Street Lot 3.7% 1
Waterside Garage 33.3% 9
West Plume Garage 14.8% 4
York Street Garage 14.8% 4
Residential and Business Permit Parking 14.8% 4

15. Which is your primary parking facility?

Answered
25
Skipped
2

16. How did you hear about this survey?

Response Percent Response Count
Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram) 48.1% 13
Invitation through Park Norfolk account 7.4% 2
Email invitation from Parking Division 37.0% 10
Flyer or sign in parking garage 7.4% 2

17. What is your age?

Response Percent Response Count
16-35 7.4% 2
36-50 25.9% 7
50-65 29.6% 8
66-80 33.3% 9
80+ 3.7% 1

18. What is your gender?

Response Percent Response Count
Male 51.9% 14
Female 48.1% 13

19. Do you have access to a smart phone or the internet?

Response Percent Response Count
Yes 100.0% 27
Name not shown in Ward 2
January 29, 2021, 8:21 PM
  • 1. For what reasons do you use parking in Norfolk? Check all that apply.
    • Residential Parking
  • 2. How often do you park in Norfolk?
    • Every day
  • 3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?
    • Good
  • 4. How would you rate the reliability of the City of Norfolk's Parking system?
    • Very good
  • 5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?
    • Fair
  • 6. How would you rate the Parking staff's responsiveness and ability to resolve your request?
    • Not applicable
  • 7. How would you rate your overall experience when using City of Norfolk parking facilities?
    • Very good
  • 8. How would you rate your experience navigating the Parking Customer Portal?
    • Poor
  • 9. If you have not used the Parking Customer Portal, why not?
    • Not applicable
  • 10. What is your preferred method of payment?
    • Credit Card
  • 11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?
    • Satisfied
  • 12. What are the three most important qualities you want in the Norfolk Parking system?
    • Safety
    • Convenience
    • Cleanliness
  • 13. Do you have any suggestions to improve the parking experience in the City of Norfolk?
    1. Safety in the garages is an important factor to me. As a downtown residential parker I leave my car in a city garage overnight. I attend the downtown civic league meetings once a month and hear a report from the downtown sector police that includes vandalism incidents. Most of the incidents are in the public garages and the rate is typically highest during the year-end holiday season. I was here when the camera systems were installed years ago and they seemed to help for a while, but apparently they don't have sufficient resolution for identification. Why can't the camera systems be improved? I lock my car, etc., but I'm still concerned about encountering an individual prowling for a target. 2. I'm a biker and I have a secure location downtown to store my bike. But the city is trying to encourage biking. What is the city doing to provide safe, secure storage during the day for biking commuters, and overnight for downtown bikers who don't have room in their apartments or condos for storage? The city garages seem to be ideal--out of the weather, etc., and good cameras could deter thieves. Some cities have even installed bike lockers as added security with key or phone-based lock systems. Some garages have bike racks, but I've often seen bike frames locked to the racks for days with missing wheels, seats, etc. Any hope for bike parking improvements?
  • 14. In which facilities do you park? Check all that apply.
    • Boush Street Garage
  • 15. Which is your primary parking facility?
    Boush Street garage
  • 16. How did you hear about this survey?
    • Email invitation from Parking Division
  • 17. What is your age?
    • 66-80
  • 18. What is your gender?
    • Male
  • 19. Do you have access to a smart phone or the internet?
    • Yes
Let’s Talk Norfolk is not a certified voting system or ballot box. As with any public comment process, participation in Let’s Talk Norfolk is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

Your answers will NOT be saved

This is the form that was used to collect responses. It's here so you can try it and see how it worked when the topic was open.

The topic is now closed, and anything you enter into this form will not be saved.

Sign in and be yourself

Sign in and let others know who you are and what you think. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >

Sign in and be someone

Sign in and let others know what you think. Only OpenGov will know who you are. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >
* required

Be anonymous

Even though your response will be shared with staff, it won’t be shown on this public website so other community members won’t have the opportunity to see it.

Concerned about sharing your contact information with OpenGov?

Read more about privacy >

Read more about privacy >

What are my options to participate?

Let’s Talk Norfolk has two participation channels:

  • The Registered Channel: Sign in before or just after you submit your response. Either way, Community Feedback will show your response on this website.
  • The Unregistered Channel: Don't sign in and remain anonymous. Community Feedback will just share your response with Norfolk staff.

Note: The first time you sign in, you'll need to register (establish an account on Let’s Talk Norfolk). Registration is free.

Why do I need to sign in to show my response on this website?

The City of Norfolk has contracted with Community Feedback to monitor responses shown on this website.

  • To prevent any single user from dominating the forum, the City of Norfolk restricts the number of responses any one user can post on selected topics. Registration helps Community Feedback enforce this restriction.
  • Users, staff and government leaders often want to know the neighborhood from which a response is posted. Community Feedback uses registration to show the neighborhood next to each response (not the address).
  • If a user posts a response that does not meet the City of Norfolk guidelines for civility, Community Feedback uses the user's email address to invite the user to resolve the issue.
I'm concerned about privacy. Who will get my contact information and what will they use it for?

Community Feedback will get your contact information. The company is under contract with the City of Norfolk to hold it in strict confidence per their privacy policy.

What other benefits do I get from signing in?
  • Since you'll see your own response on Let’s Talk Norfolk, you'll be able to confirm that your response was posted as you intended.
  • You'll be able to change and/or delete your response as long as the topic is open.
I'm still very concerned about privacy. Is there a way for me to submit a response without registering?

Yes. Sign out, then set your privacy preference to be "No - just show it without my name to staff". You won't need to register.

What prevents an unregistered user from submitting multiple anonymous responses?

While no authentication procedure can perfectly detect every fraudulent registration, Community Feedback is able to secure the registered channel against systematic fraud: cases where users submit enough statements with fraudulent registrations to sway the overall interpretation of the feedback.

Community Feedback is unable to secure the unregistered channel against systematic fraud, because unregistered users are anonymous.

Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.

Why are there two participation channels?

Users can participate on the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Norfolk offers both channels in order to broaden participation and maximize decision makers' insights.

The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.

The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.

What is OpenGov?

OpenGov is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Norfolk has contracted with OpenGov to administer Let’s Talk Norfolk.

Choose between 1 and 7 options
* required
* required
* required
* required
* required
* required
* required
* required
* required
* required
* required
Choose 3 options
* required
Choose between 1 and 27 options
* required
* required
* required
* required

20. If you would like to receive the City of Norfolk's monthly newsletter, Your Norfolk Your Life, please click here. 

Check out our guidelines for civility

Fields marked with * are required

Back to Intro