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Let’s Talk Norfolk
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Please help us improve City of Norfolk parking operations by taking this short survey.

27 registered responses


1. For what reasons do you use parking in Norfolk? Check all that apply.

Response Percent Response Count
Residential Parking 48.1% 13
Business 33.3% 9
Shopping 74.1% 20
Dining 70.4% 19
Entertainment 51.9% 14
Events 37.0% 10
Other 14.8% 4

2. How often do you park in Norfolk?

Response Percent Response Count
Rarely 18.5% 5
One to four times per month 33.3% 9
One to four times per week 22.2% 6
Every day 25.9% 7

3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?

Response Percent Response Count
Very good 33.3% 9
Good 33.3% 9
Fair 25.9% 7
Poor 7.4% 2

4. How would you rate the reliability of the City of Norfolk's Parking system?

Response Percent Response Count
Excellent 11.1% 3
Very good 40.7% 11
Good 22.2% 6
Fair 25.9% 7

5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?

Response Percent Response Count
Excellent 7.4% 2
Very Good 22.2% 6
Good 40.7% 11
Fair 29.6% 8

6. How would you rate the Parking staff's responsiveness and ability to resolve your request?

Response Percent Response Count
Excellent 11.1% 3
Very Good 18.5% 5
Good 11.1% 3
Fair 29.6% 8
Poor 3.7% 1
Not applicable 25.9% 7

7. How would you rate your overall experience when using City of Norfolk parking facilities?

Response Percent Response Count
Excellent 7.4% 2
Very good 33.3% 9
Good 29.6% 8
Fair 25.9% 7
Poor 3.7% 1

8. How would you rate your experience navigating the Parking Customer Portal?

Response Percent Response Count
Excellent 3.7% 1
Good 7.4% 2
Fair 3.7% 1
Poor 7.4% 2
Have not used 77.8% 21

9. If you have not used the Parking Customer Portal, why not?

Response Percent Response Count
I conduct all my business in Parking's Customer Service Center office. 18.5% 5
I use only on-street parking. 11.1% 3
I am not a monthly parking customer. 33.3% 9
Other 14.8% 4
Not applicable 22.2% 6

10. What is your preferred method of payment?

Response Percent Response Count
Cash 29.6% 8
ACH Debit 7.4% 2
Credit Card 51.9% 14
Mobile Parking App 11.1% 3

11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?

Response Percent Response Count
Satisfied 63.0% 17
Less than satisfied 22.2% 6
Not Satisfied 14.8% 4

12. What are the three most important qualities you want in the Norfolk Parking system?

Response Percent Response Count
Safety 74.1% 20
Convenience 55.6% 15
Value 48.1% 13
Location 55.6% 15
Cleanliness 29.6% 8
Easy entrance and exit from garages and lots 37.0% 10

13. Do you have any suggestions to improve the parking experience in the City of Norfolk?

Answered
16
Skipped
11

14. In which facilities do you park? Check all that apply.

Response Percent Response Count
On-street parking meters 66.7% 18
Bank Street Garage 25.9% 7
Boush Street Garage 29.6% 8
Brambleton Lot 3.7% 1
Charlotte Street Garage 7.4% 2
Cedar Grove Lot 3.7% 1
East Street Lot 3.7% 1
Education (School Board) Lot 3.7% 1
Fountain Park Garage 11.1% 3
Freemason Street Garage 18.5% 5
Granby Municipal Lot 7.4% 2
Harbor Park Lots 29.6% 8
Harrison Opera Lot 7.4% 2
MacArthur North Garage 51.9% 14
MacArthur South Garage 51.9% 14
Main Street Garage 22.2% 6
Plume Street lot 11.1% 3
Scope Garage 25.9% 7
Spotswood Lot (Ghent) 7.4% 2
St. Paul’s Lot 11.1% 3
The Main Hotel Garage 11.1% 3
Town Point Garage 18.5% 5
Union Street Lot 3.7% 1
Waterside Garage 33.3% 9
West Plume Garage 14.8% 4
York Street Garage 14.8% 4
Residential and Business Permit Parking 14.8% 4

15. Which is your primary parking facility?

Answered
25
Skipped
2

16. How did you hear about this survey?

Response Percent Response Count
Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram) 48.1% 13
Invitation through Park Norfolk account 7.4% 2
Email invitation from Parking Division 37.0% 10
Flyer or sign in parking garage 7.4% 2

17. What is your age?

Response Percent Response Count
16-35 7.4% 2
36-50 25.9% 7
50-65 29.6% 8
66-80 33.3% 9
80+ 3.7% 1

18. What is your gender?

Response Percent Response Count
Male 51.9% 14
Female 48.1% 13

19. Do you have access to a smart phone or the internet?

Response Percent Response Count
Yes 100.0% 27
Name not shown in Ward 5
January 30, 2021, 3:22 PM
  • 1. For what reasons do you use parking in Norfolk? Check all that apply.
    • Residential Parking
    • Shopping
    • Events
  • 2. How often do you park in Norfolk?
    • Rarely
  • 3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?
    • Fair
  • 4. How would you rate the reliability of the City of Norfolk's Parking system?
    • Fair
  • 5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?
    • Fair
  • 6. How would you rate the Parking staff's responsiveness and ability to resolve your request?
    • Fair
  • 7. How would you rate your overall experience when using City of Norfolk parking facilities?
    • Fair
  • 8. How would you rate your experience navigating the Parking Customer Portal?
    • Have not used
  • 9. If you have not used the Parking Customer Portal, why not?
    • I use only on-street parking.
  • 10. What is your preferred method of payment?
    • Cash
  • 11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?
    • Not Satisfied
  • 12. What are the three most important qualities you want in the Norfolk Parking system?
    • Safety
    • Convenience
    • Value
  • 13. Do you have any suggestions to improve the parking experience in the City of Norfolk?
    No response.
  • 14. In which facilities do you park? Check all that apply.
    • Harbor Park Lots
    • MacArthur North Garage
    • MacArthur South Garage
    • Scope Garage
  • 15. Which is your primary parking facility?
    No response.
  • 16. How did you hear about this survey?
    • Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram)
  • 17. What is your age?
    • 66-80
  • 18. What is your gender?
    • Female
  • 19. Do you have access to a smart phone or the internet?
    • Yes
Let’s Talk Norfolk is not a certified voting system or ballot box. As with any public comment process, participation in Let’s Talk Norfolk is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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