Business owners and managers, do you have any tips for making pickup and delivery more convenient for customers? As a customer, share your thoughts on what you like best about the pickup or delivery system of your favorite restaurant or retailer. How can these systems be optimized?

The popularity of online ordering has accelerated during the pandemic. Some businesses already had pickup and delivery systems in place, but successful online commerce required many businesses to change their operations to make it easy for patrons to pick up and receive preordered items. Optimizing this experience is the key to serving customers who are looking for safe and convenient ways to shop.