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Humboldt County Library Community Survey

What are your priorities for services at the Library?

The deadline has passed

160 registered responses


1. The Libraries that you or members of your household use the most are: Select all that apply.

Response Percent Response Count
Arcata 33.8% 54
Blue Lake 3.1% 5
Bookmobile 0.6% 1
Eureka 85.0% 136
Ferndale 1.3% 2
Fortuna 8.1% 13
Garberville 2.5% 4
Hoopa 0.6% 1
McKinleyville 11.3% 18
Rio Dell 0.6% 1
Trinidad 5.0% 8
Willow Creek 2.5% 4
Do not use the Library 4.4% 7

2. How do you or members of your household receive information about the Library? Select all that apply.

Response Percent Response Count
Library Website 59.7% 92
Library In-House Posters/Signage/Program Guides 48.7% 75
Friends of the Library 29.9% 46
Library Staff 47.4% 73
Do Not Recieve Information 7.8% 12
Social Media/Facebook 22.1% 34
Word of Mouth 22.7% 35
News Media 18.2% 28
Humboldt Library Foundation 22.1% 34
Library Fliers in Community 9.7% 15

3. How often do you or member of your household use Library resources? Select frequency.

Library
Response Percent Response Count
Daily 4.5% 7
Weekly 40.9% 63
Monthly 27.3% 42
Quarterly 15.6% 24
Yearly 7.8% 12
Do Not Use 3.9% 6
Online/Website
Response Percent Response Count
Daily 4.5% 7
Weekly 26.6% 41
Monthly 24.0% 37
Quarterly 15.6% 24
Yearly 5.2% 8
Do Not Use 13.0% 20
Bookmobile
Response Percent Response Count
Quarterly 0.6% 1
Do Not Use 79.2% 122

4. What time would you or members of your household prefer to use the Library for each day of the week? Select preferred time(s).

Monday
Response Percent Response Count
Morning 10am-12pm 26.8% 41
Afternoon 12pm-5pm 50.3% 77
Evening 5pm-9pm 24.8% 38
None 7.2% 11
Tuesday
Response Percent Response Count
Morning 10am-12pm 27.5% 42
Afternoon 12pm-5pm 58.2% 89
Evening 5pm-9pm 32.7% 50
None 2.0% 3
Wednesday
Response Percent Response Count
Morning 10am-12pm 29.4% 45
Afternoon 12pm-5pm 55.6% 85
Evening 5pm-9pm 35.9% 55
None 3.3% 5
Thursday
Response Percent Response Count
Morning 10am-12pm 26.1% 40
Afternoon 12pm-5pm 61.4% 94
Evening 5pm-9pm 33.3% 51
None 2.6% 4
Friday
Response Percent Response Count
Morning 10am-12pm 30.1% 46
Afternoon 12pm-5pm 60.1% 92
Evening 5pm-9pm 27.5% 42
None 2.6% 4
Saturday
Response Percent Response Count
Morning 10am-12pm 39.2% 60
Afternoon 12pm-5pm 71.2% 109
Evening 5pm-9pm 16.3% 25
None 1.3% 2
Sunday
Response Percent Response Count
Morning 10am-12pm 23.5% 36
Afternoon 12pm-5pm 48.4% 74
Evening 5pm-9pm 11.8% 18
None 12.4% 19

5. How important are each of the following Library services to you or to members of your household? Rate each service.

Borrowing Materials: Books, movies/DVDs, music CDs, etc.
Response Percent Response Count
Very Important 85.8% 133
Moderately Important 7.7% 12
Somewhat Important 3.9% 6
Not Important 1.3% 2
Kids’ Programs: Story time, summer reading, toddler time, etc.
Response Percent Response Count
Very Important 20.0% 31
Moderately Important 11.6% 18
Somewhat Important 17.4% 27
Not Important 45.2% 70
Teen Programs: Book club, crafting, advisory groups, etc.
Response Percent Response Count
Very Important 12.3% 19
Moderately Important 14.8% 23
Somewhat Important 18.1% 28
Not Important 49.0% 76
Adult Programs: Book club, ESL, computer help, crafting, etc.
Response Percent Response Count
Very Important 23.9% 37
Moderately Important 21.3% 33
Somewhat Important 21.9% 34
Not Important 28.4% 44
Online Resources: Ancestry, auto repair,e-books, movies, music
Response Percent Response Count
Very Important 37.4% 58
Moderately Important 24.5% 38
Somewhat Important 21.3% 33
Not Important 11.6% 18
Printed Materials: Books, magazines, newspapers, etc.
Response Percent Response Count
Very Important 58.7% 91
Moderately Important 21.9% 34
Somewhat Important 12.3% 19
Not Important 6.5% 10

6. Continued from Question 5. How important are each of the following Library services to you or to members of your household? Rate each service.

Wi-Fi to Access Internet
Response Percent Response Count
Very Important 31.0% 48
Moderately Important 14.8% 23
Somewhat Important 20.6% 32
Not Important 31.0% 48
Electronic Devices: Computers, printers, copiers, etc.
Response Percent Response Count
Very Important 22.6% 35
Moderately Important 21.9% 34
Somewhat Important 23.2% 36
Not Important 31.0% 48
Reference: Research or project help
Response Percent Response Count
Very Important 41.9% 65
Moderately Important 23.9% 37
Somewhat Important 21.9% 34
Not Important 11.0% 17
Humboldt Room: Obituaries, local history
Response Percent Response Count
Very Important 29.0% 45
Moderately Important 29.7% 46
Somewhat Important 19.4% 30
Not Important 20.6% 32
Bookmobile
Response Percent Response Count
Very Important 6.5% 10
Moderately Important 8.4% 13
Somewhat Important 21.3% 33
Not Important 60.6% 94
Serendipity Store/Book Sales
Response Percent Response Count
Very Important 22.6% 35
Moderately Important 18.1% 28
Somewhat Important 32.3% 50
Not Important 23.2% 36
Overall, how important is the library to you or your household?
Response Percent Response Count
Very Important 79.4% 123
Moderately Important 12.9% 20
Somewhat Important 6.5% 10
Not Important 0.6% 1

7. Rate how easy it is for you or for members of your household to: Rate each item.

Get a library card
Response Percent Response Count
Very easy 87.7% 136
Moderately easy 10.3% 16
Somewhat easy 0.6% 1
Not easy 0.6% 1
Use the Library website
Response Percent Response Count
Very easy 56.8% 88
Moderately easy 29.0% 45
Somewhat easy 8.4% 13
Not easy 2.6% 4
Register for programs, classes, or events
Response Percent Response Count
Very easy 43.2% 67
Moderately easy 28.4% 44
Somewhat easy 9.7% 15
Not easy 1.9% 3
Find materials
Response Percent Response Count
Very easy 58.1% 90
Moderately easy 36.1% 56
Somewhat easy 3.2% 5
Not easy 1.9% 3
Check out materials
Response Percent Response Count
Very easy 83.9% 130
Moderately easy 12.3% 19
Somewhat easy 1.3% 2
Not easy 0.6% 1
Use online resources: At home, on-the-go, etc
Response Percent Response Count
Very easy 43.9% 68
Moderately easy 32.3% 50
Somewhat easy 8.4% 13
Not easy 5.2% 8

8. Overall, how would you rate the importance of the Library for you or for members of your household? Select one.

Response Percent Response Count
Very Important 78.7% 122
Important 16.1% 25
Somewhat Important 4.5% 7
Not Important 0.6% 1

9. What changes (up to 3) should the Library make to serve you or your members of your household?

Answered
114
Skipped
46

10. The last time you or members of your household visited the Library, did you find what you were looking for? Select one.

Response Percent Response Count
Yes. If Yes, skip Question 11 and continue with Question 12 86.4% 133
No. If No, complete Question 11, the continue with Question 12 13.6% 21

11. Why did you not find what you were looking for? Select all that apply.

Response Percent Response Count
Item was checked out 48.0% 12
No material on the topic was available 40.0% 10
Could not find the material in the Library 28.0% 7
All computers were in use 4.0% 1
All meeting rooms were in use 4.0% 1
Wi-Fi/Internet was down 8.0% 2
No staff to help me 4.0% 1

12. Rate your level of agreement with each statement about the staff at the Library that you or members of your household use the most. Rate each item.

Staff provides useful assistance
Response Percent Response Count
Strongly Agree 73.0% 111
Agree 24.3% 37
Disagree 2.0% 3
Strongly Disagree 0.7% 1
Staff responds in a professional manner
Response Percent Response Count
Strongly Agree 76.3% 116
Agree 21.1% 32
Disagree 1.3% 2
Strongly Disagree 1.3% 2
My inquiries are routed to the appropriate person
Response Percent Response Count
Strongly Agree 64.5% 98
Agree 30.9% 47
Strongly Disagree 1.3% 2
Staff are friendly and approachable
Response Percent Response Count
Strongly Agree 71.7% 109
Agree 22.4% 34
Disagree 3.3% 5
Strongly Disagree 0.7% 1
Overall, service by staff is excellent
Response Percent Response Count
Strongly Agree 75.0% 114
Agree 22.4% 34
Disagree 1.3% 2
Strongly Disagree 0.7% 1

13. Rate the following features of the Library that you or members of your household use the most. Rate each item.

Outside Appearance
Response Percent Response Count
Good 61.0% 94
Adequate 29.2% 45
Poor 7.8% 12
Do not know 1.3% 2
Inside Appearance
Response Percent Response Count
Good 71.4% 110
Adequate 23.4% 36
Poor 3.9% 6
Do not know 0.6% 1
Inside Lighting
Response Percent Response Count
Good 75.3% 116
Adequate 21.4% 33
Poor 2.6% 4
Do not know 0.6% 1
Quiet Spaces
Response Percent Response Count
Good 51.3% 79
Adequate 31.2% 48
Poor 7.8% 12
Do not know 9.7% 15

14. Continued from Question 13. Rate the following features of the library that you or members of your household use the most. Rate each item.

Signage/Posters
Response Percent Response Count
Good 46.8% 72
Adequate 34.4% 53
Poor 1.9% 3
Do Not Know 14.3% 22
Use of space
Response Percent Response Count
Good 60.4% 93
Adequate 32.5% 50
Poor 3.2% 5
Do Not Know 2.6% 4
Furniture
Response Percent Response Count
Good 48.1% 74
Adequate 46.1% 71
Poor 3.2% 5
Do Not Know 2.6% 4
Personal Safety
Response Percent Response Count
Good 51.3% 79
Adequate 35.1% 54
Poor 9.7% 15
Do Not Know 1.9% 3
Restrooms
Response Percent Response Count
Good 48.1% 74
Adequate 33.1% 51
Poor 6.5% 10
Do Not Know 11.0% 17
Ease of Navigation
Response Percent Response Count
Good 57.1% 88
Adequate 37.7% 58
Poor 2.6% 4
Do Not Know 1.9% 3

15. How likely are you or members of your household to recommend Humboldt County Library services to others? Select one.

Response Percent Response Count
Very Likely 81.9% 118
Likely 11.8% 17
Somewhat Likely 2.8% 4
Not Likely 3.5% 5

16. *Question 16 is only for those who responded do not use library for question 1. What would have to be different for you or for members of your household to start using the library?

Answered
10
Skipped
150

17. What are the top three challenges facing Humboldt County in the next 5 years? Select top three.

Response Percent Response Count
Affordable Housing/Homelessness 78.1% 125
Access to Education 7.5% 12
Economic/Business Development 19.4% 31
Public Safety 13.1% 21
Public transportation 8.1% 13
Mental Health 38.1% 61
Land Use/Planning 11.3% 18
Access to Health Care 38.8% 62
A Safe and Healthy Environment 16.9% 27
Unemployment and Underemployment 14.4% 23
Substance Abuse 33.1% 53
County Budget/Funding 13.1% 21
Other (please specify) 5.0% 8

Other challenges not listed in Question 17.

Answered
45
Skipped
115

18. What city, town, or community do you live in or live near? Select one that is most applicable.

Response Percent Response Count
Arcata 24.7% 39
Bayside 3.2% 5
Carlotta 1.3% 2
Eureka (City) 25.9% 41
Eureka (County) 23.4% 37
Fortuna 5.1% 8
Garberville 1.3% 2
Hoopa 0.6% 1
McKinleyville 9.5% 15
Miranda 0.6% 1
Redway 0.6% 1
Rio Dell 0.6% 1
Trinidad 2.5% 4
Willow Creek 0.6% 1

19. "Blue Lake" was inadvertently omitted from the list above, and cannot be added at this point without compromising the results of those who have taken the survey, so we will ask the question separately here. Do you live in the Blue Lake area?

Response Percent Response Count
Yes, I live in the Blue Lake area. 2.6% 2
No, I do not live in the Blue Lake area. 97.4% 75
Name not shown inside district 1
October 30, 2019, 6:00 PM
  • 1. The Libraries that you or members of your household use the most are: Select all that apply.
    • Eureka
  • 2. How do you or members of your household receive information about the Library? Select all that apply.
    • Library Website
    • Library In-House Posters/Signage/Program Guides
    • Library Staff
  • 3. How often do you or member of your household use Library resources? Select frequency.
    • Library - Weekly
    • Online/Website - Weekly
    • Bookmobile - Do Not Use
  • 4. What time would you or members of your household prefer to use the Library for each day of the week? Select preferred time(s).
    • Monday - Afternoon 12pm-5pm
    • Tuesday - Morning 10am-12pm
    • Wednesday - Morning 10am-12pm
    • Thursday - Morning 10am-12pm
    • Friday - Afternoon 12pm-5pm
    • Saturday - Afternoon 12pm-5pm
    • Sunday - Afternoon 12pm-5pm
  • 5. How important are each of the following Library services to you or to members of your household? Rate each service.
    • Borrowing Materials: Books, movies/DVDs, music CDs, etc. - Very Important
    • Kids’ Programs: Story time, summer reading, toddler time, etc. - Not Important
    • Teen Programs: Book club, crafting, advisory groups, etc. - Not Important
    • Adult Programs: Book club, ESL, computer help, crafting, etc. - Somewhat Important
    • Online Resources: Ancestry, auto repair,e-books, movies, music - Very Important
    • Printed Materials: Books, magazines, newspapers, etc. - Very Important
  • 6. Continued from Question 5. How important are each of the following Library services to you or to members of your household? Rate each service.
    • Wi-Fi to Access Internet - Moderately Important
    • Electronic Devices: Computers, printers, copiers, etc. - Somewhat Important
    • Reference: Research or project help - Somewhat Important
    • Humboldt Room: Obituaries, local history - Not Important
    • Bookmobile - Not Important
    • Serendipity Store/Book Sales - Somewhat Important
    • Overall, how important is the library to you or your household? - Very Important
  • 7. Rate how easy it is for you or for members of your household to: Rate each item.
    • Get a library card - Very easy
    • Use the Library website - Moderately easy
    • Register for programs, classes, or events - Moderately easy
    • Find materials - Moderately easy
    • Check out materials - Very easy
    • Use online resources: At home, on-the-go, etc - Very easy
  • 8. Overall, how would you rate the importance of the Library for you or for members of your household? Select one.
    • Very Important
  • 9. What changes (up to 3) should the Library make to serve you or your members of your household?
    • open more mornings
    • easier to navigate website
    • ability to renew items online if they are overdue
  • 10. The last time you or members of your household visited the Library, did you find what you were looking for? Select one.
    • Yes. If Yes, skip Question 11 and continue with Question 12
  • 11. Why did you not find what you were looking for? Select all that apply.
    No response.
  • 12. Rate your level of agreement with each statement about the staff at the Library that you or members of your household use the most. Rate each item.
    • Staff provides useful assistance - Strongly Agree
    • Staff responds in a professional manner - Strongly Agree
    • My inquiries are routed to the appropriate person - Strongly Agree
    • Staff are friendly and approachable - Agree
    • Overall, service by staff is excellent - Agree
  • 13. Rate the following features of the Library that you or members of your household use the most. Rate each item.
    • Outside Appearance - Adequate
    • Inside Appearance - Adequate
    • Inside Lighting - Adequate
    • Quiet Spaces - Good
  • 14. Continued from Question 13. Rate the following features of the library that you or members of your household use the most. Rate each item.
    • Signage/Posters - Good
    • Use of space - Adequate
    • Furniture - Adequate
    • Personal Safety - Adequate
    • Restrooms - Adequate
    • Ease of Navigation - Adequate
  • 15. How likely are you or members of your household to recommend Humboldt County Library services to others? Select one.
    • Very Likely
  • 16. *Question 16 is only for those who responded do not use library for question 1. What would have to be different for you or for members of your household to start using the library?
    No response.
  • 17. What are the top three challenges facing Humboldt County in the next 5 years? Select top three.
    • Affordable Housing/Homelessness
    • Mental Health
    • Substance Abuse
  • Other challenges not listed in Question 17.
    No response.
  • 18. What city, town, or community do you live in or live near? Select one that is most applicable.
    • Eureka (County)
  • 19. "Blue Lake" was inadvertently omitted from the list above, and cannot be added at this point without compromising the results of those who have taken the survey, so we will ask the question separately here. Do you live in the Blue Lake area?
    • No, I do not live in the Blue Lake area.
Open Humboldt is not a certified voting system or ballot box. As with any public comment process, participation in Open Humboldt is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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This is the form that was used to collect responses. It's here so you can try it and see how it worked when the topic was open.

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In the prior question if you selected "Do not use the Library," skip Questions 2 through 15 and continue with Question 16.

Daily
Weekly
Monthly
Quarterly
Yearly
Do Not Use
Library
Online/Website
Bookmobile
Morning 10am-12pm
Afternoon 12pm-5pm
Evening 5pm-9pm
None
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Very Important
Moderately Important
Somewhat Important
Not Important
Borrowing Materials: Books, movies/DVDs, music CDs, etc.
Kids’ Programs: Story time, summer reading, toddler time, etc.
Teen Programs: Book club, crafting, advisory groups, etc.
Adult Programs: Book club, ESL, computer help, crafting, etc.
Online Resources: Ancestry, auto repair,e-books, movies, music
Printed Materials: Books, magazines, newspapers, etc.
Very Important
Moderately Important
Somewhat Important
Not Important
Wi-Fi to Access Internet
Electronic Devices: Computers, printers, copiers, etc.
Reference: Research or project help
Humboldt Room: Obituaries, local history
Bookmobile
Serendipity Store/Book Sales
Overall, how important is the library to you or your household?
Very easy
Moderately easy
Somewhat easy
Not easy
Get a library card
Use the Library website
Register for programs, classes, or events
Find materials
Check out materials
Use online resources: At home, on-the-go, etc
Strongly Agree
Agree
Disagree
Strongly Disagree
Staff provides useful assistance
Staff responds in a professional manner
My inquiries are routed to the appropriate person
Staff are friendly and approachable
Overall, service by staff is excellent
Good
Adequate
Poor
Do not know
Outside Appearance
Inside Appearance
Inside Lighting
Quiet Spaces
Good
Adequate
Poor
Do Not Know
Signage/Posters
Use of space
Furniture
Personal Safety
Restrooms
Ease of Navigation
Choose at most 3 options
Check out our guidelines for civility
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