Airport Survey

Help Enhance the Future of Air Service in Arcata/Eureka

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Registered (144) Unregistered (401)

144 registered responses

Summary
Survey

Which airport comes to mind first when you are planning air travel?

Answered: 143
Skipped: 1

Show Word Cloud

What do you call the commercial service airport located in the Arcata-Eureka region?

Answered: 138
Skipped: 6

Show Word Cloud

Do you know the three-letter airport code for the commercial airport located in Arcata-Eureka?

		Response Percent	Response Count
Yes		92.1%	129
No		7.9%	11

If you answered 'yes' to question 3, what is the code?

Answered: 132
Skipped: 12

Show Word Cloud

In the past 12 month, approximately how many air round-trips have you made, regardless of your airport choice?

	Response Percent	Response Count
1-2 trips	31.4%	44
3-5 trips	35.7%	50
6-10 trips	15.0%	21
More than 10 trips	4.3%	6
I have not traveled by air at all in the last 12 months	13.6%	19

Of those trips in the last 12 month, how many have been for LEISURE purposes?

	Response Percent	Response Count
1-2 trips	41.7%	58
3-5 trips	32.4%	45
6-10 trips	5.0%	7
More than 10 trips	1.4%	2
I have not traveled by air for leisure at all in the last 12 months	19.4%	27

Of those trips in the last 12 months, how many have been for BUSINESS purposes?

	Response Percent	Response Count
1-2 trips	28.0%	40
3-5 trips	13.3%	19
6-10 trips	2.1%	3
10 or more trips	2.8%	4
I have not traveled by air for business at all in the last 12 months	53.8%	77

To the best of your knowledge, what airline(s) currently serve the commercial airport in in Arcata-Eureka?

Answered: 141
Skipped: 3

Show Word Cloud

Which of the following airport(s) have you flown from in the last 12 months? Select all that apply.

	Response Percent	Response Count
San Francisco International Airport (SFO)	64.3%	92
Del Norte County Regional Airport (CEC)	4.9%	7
California Redwood Coast - Humboldt County Airport (ACV)	59.4%	85
Sacramento International Airport (SMF)	23.1%	33
Charles M. Schulz - Sonoma County Airport (STS)	13.3%	19
None of these	13.3%	19
Other	32.2%	46

In the past 12 months, estimate the percentage of times that you have used the Arcata-Eureka airport (ACV) for your air travel needs, regardless of the purpose of the trip.

	Response Percent	Response Count
0% of my trips were from ACV	30.0%	42
Approximately 25% of my trips were from ACV	12.1%	17
Approximately 50% of my trips were from ACV	16.4%	23
Approximately 75% of my trips were from ACV	13.6%	19
All (100%) of the air trips I have taken in the last 12 months were from ACV.	27.9%	39

How would you describe your relationship with the airport in Arcata-Eureka (ACV)? Check all that apply.

	Response Percent	Response Count
I advocate for the Airport, flying from it and recommending it to others	31.5%	45
I choose the Airport over others whenever possible	30.1%	43
I use the Airport only when it makes the most sense	41.3%	59
I often choose other airports	18.2%	26
I don't consider using the Airport	6.3%	9
Alternative C	2.8%	4
Other	23.8%	34

Please rank the importance of the following aspects of regional air service. Choose at least four (4). Click on an option for more information.

Average priorities over 144 responses

Cost of flights

Airfare
Arrival departure times

Flight schedule
Ease of use and time spent

Convenience/Efficiency
Choice between airlines

Airline choices
A flight that does not require connections

Nonstop destinations
Your experience at the airport with all things considered

Overall experience
Including getting your boarding pass and getting through security

Ease of check-in
Short- and long-term parking

Cost of parking
Free wireless Internet

Free Wi-fi
Features at the airport that help you enjoy your experience while there

Airport amenities

What are the main reasons you choose or would choose to fly to or from another airport instead of the airport in Arcata-Eureka (ACV)? Select all that apply.

	Response Percent	Response Count
Airline loyalty or rewards program	7.0%	10
Lower fares	79.6%	113
More frequent flights or options	46.5%	66
More non-stop destinations	40.1%	57
More reliable service	55.6%	79
Preference for different airline	11.3%	16
Other	9.9%	14

What could be improved at the airport in Arcata-Eureka (ACV) to make you a more frequent flyer? Select all that apply.

	Response Percent	Response Count
Customer service	2.1%	3
Food/Dining options	8.3%	12
Nonstop destinations offered	47.9%	69
Flight times to current destinations	34.7%	50
Cleanliness	2.8%	4
Affordability of fare	82.6%	119
Other	20.8%	30

What are the main reasons you choose or would choose to fly to or from the airport in Arcata-Eureka (ACV) instead of other area airports? Select all that apply.

	Response Percent	Response Count
Airline loyalty or rewards programs	10.5%	15
Convenience	74.1%	106
Cheaper parking	9.8%	14
Friendly staff	13.3%	19
Shorter drive from home to airport	75.5%	108
Nonstop service to SFO	16.8%	24
Small, easy to navigate terminal	35.7%	51
United Airlines	11.2%	16
Other	16.1%	23

What non-stop domestic air travel destination(s) would you frequently travel to if it were offered by the airport in Arcata-Eureka (ACV)? List up to 3

Answered: 131
Skipped: 13

Show Word Cloud

Which of the following best describes your age?

	Response Percent	Response Count
18 to 24	1.4%	2
15 to 34	8.4%	12
35 to 44	16.8%	24
45 to 54	28.7%	41
55 to 64	25.9%	37
65 or older	18.9%	27

What gender do you most identify with

	Response Percent	Response Count
Male	36.8%	53
Female	61.8%	89
Prefer not to say	1.4%	2

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Which airport comes to mind first when you are planning air travel?

What do you call the commercial service airport located in the Arcata-Eureka region?

Do you know the three-letter airport code for the commercial airport located in Arcata-Eureka?

Yes

If you answered 'yes' to question 3, what is the code?

In the past 12 month, approximately how many air round-trips have you made, regardless of your airport choice?

Of those trips in the last 12 month, how many have been for LEISURE purposes?

Of those trips in the last 12 months, how many have been for BUSINESS purposes?

To the best of your knowledge, what airline(s) currently serve the commercial airport in in Arcata-Eureka?

Which of the following airport(s) have you flown from in the last 12 months? Select all that apply.

San Francisco International Airport (SFO)

Del Norte County Regional Airport (CEC)

California Redwood Coast - Humboldt County Airport (ACV)

Sacramento International Airport (SMF)

Charles M. Schulz - Sonoma County Airport (STS)

None of these

Other

In the past 12 months, estimate the percentage of times that you have used the Arcata-Eureka airport (ACV) for your air travel needs, regardless of the purpose of the trip.

0% of my trips were from ACV

Approximately 25% of my trips were from ACV

Approximately 50% of my trips were from ACV

Approximately 75% of my trips were from ACV

All (100%) of the air trips I have taken in the last 12 months were from ACV.

How would you describe your relationship with the airport in Arcata-Eureka (ACV)? Check all that apply.

I advocate for the Airport, flying from it and recommending it to others

I choose the Airport over others whenever possible

I use the Airport only when it makes the most sense

I often choose other airports

I don't consider using the Airport

I am not familiar with the airport in Arcata-Eureka (ACV)

Alternative C

Other

Please rank the importance of the following aspects of regional air service. Choose at least four (4). Click on an option for more information.

Item	Up	Down	Remove

Item	Up	Down	Remove
Your experience at the airport with all things considered
Features at the airport that help you enjoy your experience while there
Cost of flights
Short- and long-term parking
Ease of use and time spent
Including getting your boarding pass and getting through security
Free wireless Internet
A flight that does not require connections
Choice between airlines
Arrival departure times

What are the main reasons you choose or would choose to fly to or from another airport instead of the airport in Arcata-Eureka (ACV)? Select all that apply.

What could be improved at the airport in Arcata-Eureka (ACV) to make you a more frequent flyer? Select all that apply.

What are the main reasons you choose or would choose to fly to or from the airport in Arcata-Eureka (ACV) instead of other area airports? Select all that apply.

What non-stop domestic air travel destination(s) would you frequently travel to if it were offered by the airport in Arcata-Eureka (ACV)? List up to 3

DEMOGRAPHICS - The following questions are for demographic analysis only

Which of the following best describes your age?

What gender do you most identify with

Thank you for helping us improve the airport in Arcata-Eureka (ACV).

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

Please enter the following information. Your personal information wil not be used for anything other than email newsletters and updates from the airport in regards to airport and airline news.

First Name

Last name

Email address

Phone number (XXX-XXX-XXXX)

What is a disruptive statement?

A statement

containing personal attacks, profanity, commercial advertising or content which is entirely off-topic, and/or
from a user who has falsified their registration information with the intent to post multiple statements in one topic or to misrepresent their city of residence.
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How do I know if my statement is a 'disagreement' or a 'personal attack'?

Personal attacks are disparaging remarks which impute motives to a person's action. Statements of fact, or of your own opinion are generally not personal attacks.
Here are some examples of statements which are, and are not, personal attacks.

Personal Attack	Not A Personal Attack
He lied.	He said he did X, but in fact he did Y.
She misrepresented the truth.	I don't trust her.
He is greedy.	He is making plenty of money.
It is merely a power play on her part.	She will announce her candidacy soon.