How satisfied were you with your overall permit application experience? Fair
How satisfied were you with the time it took? Fair
How satisfied were you with staff’s responsiveness? Fair
How satisfied were you with staff’s attitude? Good
Any suggestions for improvement? Send notifications when permits are ready.. Send deposits back quickly or pay interest to contractor.. We're waiting on 2 deposits currently.. One from 2024 and one from 2025.. maybe the town just keeps those deposits now for the employees.. Not sure..
Name (Optional) Eric Thompson
Contact Phone (Optional) 8432473228
Email Address (Optional) [email protected]

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, Emergency & Disaster Management, Fire Investigation, Car Seat Installations, Smoke Alarm Installations, Outreach Programs [Red Hot Readers, HAWK Time, H.O.T. (Hands on Training) Girls Summer Camp, etc.]
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Website, Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc.), Town of Hilton Head Island Biweekly Newsletter, Signage (Fire Rescue Headquarters or Town Event Signs)
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? No
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. Medical due to age of population
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) No
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #7 - 1001 Marshland Road (Near Cross Island)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Emergency Medical Service, Fire Suppression, Fire Investigation , Emergency & Disaster Management , Technical Rescue , Fire Inspections, 911 Communications, Community Outreach & Recruitment , Hazardous Materials Mitigation
In your opinion, what should be the top priorities for Fire Rescue moving forward? Rapid response time on calls and qualified EMT on every fire call not just medical emergency
What are the greatest strengths you see in Fire Rescue? Visibility in community
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? More outreach for education to visitations to schools, perhaps senior centers/facilities .
How did you find out about this survey? Town of Hilton Head Island Biweekly Newsletter

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Hazardous Materials Mitigation, Technical Rescue, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Car Seat Installations, Smoke Alarm Installations, Address Sign Installations, Outreach Programs [Red Hot Readers, HAWK Time, H.O.T. (Hands on Training) Girls Summer Camp, etc.]
How do you usually find out about Fire Rescue events or services? (Select all that apply) Other - Fire Dept. installed new fire alarms through a State and Federal Safety Project
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a fire emergency
If Fire Rescue provided fire or emergency medical services to you, how would you rate your experience with Fire Rescue in the following categories?
Is there anything you would like to share about your experience? Old fire alarm went off twice, didn't have money to disconnect, and all the firemen came over to check for fire, and they also came over when I had a huge pile of compost delivered and the thing was smoking like crazy...I didn't know if it would catch on fire or what...so I called and they came out. They were so nice...they scattered the compost and checked but no fire danger. I didn't want to go to sleep and have my neighbors and myself burned up at night.
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? No
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. Many seniors that live alone. Recently, unfortunately, one of our dear neighbors died.
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #5 - 20 Whooping Crane Way (Front Gate of Hilton Head Plantation)
In your opinion, what should be the top priorities for Fire Rescue moving forward? I am not really qualified to answer that as an 80-year-old lady, but I can share that I feel very, very safe here in Hilton Head Plantation from any kind of disaster or health emergency/problem with the wonderful Fire Department and the more than capable and caring firemen that are right outside both gates of Hilton Head Plantation. I am so grateful
What are the greatest strengths you see in Fire Rescue? They are a godsend for helping to prevent fires (fire alarms), for stopping fires from spreading and putting out fires, saving and protecting people/homes/neighbors/pets, for rescuing those that live alone or have disabilities. They are silent Heroes, in my most humble opinion.
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? No. I feel safe here with the wonderful Fire and Rescue Department.
How did you find out about this survey? Other - 3WSAV news on my computer

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Hazardous Materials Mitigation, Technical Rescue, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Car Seat Installations
How do you usually find out about Fire Rescue events or services? (Select all that apply) Other - from Our HOA monthly newsletter
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? No
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. medical emergencies occurring within the victim's home
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. non-English or limited English speakers are found throughout the community. I simply don't know if our first responders have sufficient Spanish skills to communicate with a victim who is under duress.
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #3 - 534 William Hilton Parkway (Mid-Island near Port Royal)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Emergency Medical Service, Fire Suppression
What are the greatest strengths you see in Fire Rescue? A fully paid staff. Requiring all first responders to be both fire and para-medic trained. Rapid response time.
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? Keep up the outstanding work. This department is an absolutely critical service all of us depend upon.
How did you find out about this survey? Word of Mouth

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Car Seat Installations
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Biweekly Newsletter
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? I don't know
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a medical emergency
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? I don't know
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. Weather related events, downed trees, flooding, etc.
What emergency issues does your neighborhood face most often? (Select all that apply) Weather-related emergencies, I don't know
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. Non English speakers
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #1 - 70 Cordillo Parkway (Shipyard)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Fire Suppression, 911 Communications, Emergency Medical Service, Emergency & Disaster Management , Fire Inspections, Public Fire & Life Safety Education, Technical Rescue , Fire Investigation , Community Outreach & Recruitment , Hazardous Materials Mitigation
In your opinion, what should be the top priorities for Fire Rescue moving forward? Maybe more visibility in non emergency situations so people feel more comfortable reaching out in emergency situations.
What are the greatest strengths you see in Fire Rescue? Fast response time
How did you find out about this survey? Town of Hilton Head Island Biweekly Newsletter

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Fire Investigation, Fire Inspections
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Website, Print Media (Flyers, Annual Report, etc.), Signage (Fire Rescue Headquarters or Town Event Signs)
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a medical emergency
If Fire Rescue provided fire or emergency medical services to you, how would you rate your experience with Fire Rescue in the following categories?
Is there anything you would like to share about your experience? I have heard rumors that Fire and Rescue charges are very high. I believe these high costs are covered by insurance. Fire and Rescue should be as transparent as possible about the amount that is charged a resident's insurance for it services. i don"t know but would like to know how much my insurance was billed for these services. I don't think the cost of these services would be considered excessive because the quality of the services is excellent.
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. The most important emergency is control of fires. But these are not common. So, for me, the most important emergency service is medical care and transportation to the hospital.
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent), Risk of fire (structure)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. Fire Rescue Support is highly individualistic. That said, the quality and intensity of services for all residents should be "blind" as to any demographic or economic need.
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #3 - 534 William Hilton Parkway (Mid-Island near Port Royal)
How did you find out about this survey? Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc)

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Emergency Medical Services, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Smoke Alarm Installations
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Website
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a medical emergency
If Fire Rescue provided fire or emergency medical services to you, how would you rate your experience with Fire Rescue in the following categories?
Is there anything you would like to share about your experience? The BEST
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. Older neighborhood so more medical related issues
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) No
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #3 - 534 William Hilton Parkway (Mid-Island near Port Royal)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Emergency Medical Service, 911 Communications, Public Fire & Life Safety Education
What are the greatest strengths you see in Fire Rescue? Training and compassion
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? no
How did you find out about this survey? Town of Hilton Head Island Website

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Technical Rescue, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Car Seat Installations, Smoke Alarm Installations
How do you usually find out about Fire Rescue events or services? (Select all that apply) Other - I did not know about events
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a medical emergency
If Fire Rescue provided fire or emergency medical services to you, how would you rate your experience with Fire Rescue in the following categories?
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? Yes
Please explain the common neighborhood emergencies. medical emergencies
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) No
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #3 - 534 William Hilton Parkway (Mid-Island near Port Royal)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Fire Suppression, Emergency Medical Service, 911 Communications
In your opinion, what should be the top priorities for Fire Rescue moving forward? I think they are doing a great job
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? No
How did you find out about this survey? Other - Port Royal email

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Fire Investigation, Fire Inspections, Car Seat Installations, Outreach Programs [Red Hot Readers, HAWK Time, H.O.T. (Hands on Training) Girls Summer Camp, etc.]
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc.)
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? Yes
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? No
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? No
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent), Risk of fire (structure)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. Non english speaking community. Elderly community, whether in an assisted living or not, possibly through a para-medicine program
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #5 - 20 Whooping Crane Way (Front Gate of Hilton Head Plantation)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Fire Suppression, Emergency Medical Service, 911 Communications, Community Outreach & Recruitment , Fire Investigation , Emergency & Disaster Management , Fire Inspections, Technical Rescue , Hazardous Materials Mitigation , Public Fire & Life Safety Education
In your opinion, what should be the top priorities for Fire Rescue moving forward? Improve on retaining current staff. Would a schedule change work best and offer better options for people that live outside this area to become part of the staff.
What are the greatest strengths you see in Fire Rescue? Professionalism and how they are down to earth when visiting the station. We love seeing them out and about in our community! Super nice group of firefighters.
Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? No concerns. Suggest a paramedicine program, high school program that will streamline their career into the fire department.
How did you find out about this survey? Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc)

Which services does Hilton Head Island Fire Rescue currently provide? (Select all that you know of) Fire Suppression, Emergency Medical Services, E911 Communications, Hazardous Materials Mitigation, Technical Rescue, Emergency & Disaster Management, Fire Investigation, Fire Inspections, Car Seat Installations, Outreach Programs [Red Hot Readers, HAWK Time, H.O.T. (Hands on Training) Girls Summer Camp, etc.]
How do you usually find out about Fire Rescue events or services? (Select all that apply) Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc.)
Do you feel Fire Rescue is effectively addressing the needs and concerns of the community? I don't know
Have you or a family member ever experienced a fire or medical emergency where Fire Rescue responded? Yes, a medical emergency
If Fire Rescue provided fire or emergency medical services to you, how would you rate your experience with Fire Rescue in the following categories?
Are there any challenges or barriers that make it difficult for you or someone you know to access HHI Fire Rescue services? No
Are there certain types of emergencies that you feel are more common in your neighborhood (for example, medical incidents, fire risks, or weather-related events)? No
What emergency issues does your neighborhood face most often? (Select all that apply) Medical calls (non-violent)
Are there specific groups in the community that you feel may need more support from Fire Rescue? (e.g., seniors, non-English speakers, individuals with disabilities) Yes
Please explain the specific groups you feel need more Fire Rescue support. Non-english speakers
Please select the fire station that is closest to your home, business, or where you spend most of your time on the island. Fire Station #4 - 400 Squire Pope Road (Back Gate of Hilton Head Plantation)
Listed below are the services provided by Hilton Head Island Fire Rescue. Please rank them in order of importance to you. Community Outreach & Recruitment , Public Fire & Life Safety Education, 911 Communications, Emergency Medical Service, Fire Suppression, Emergency & Disaster Management , Fire Inspections, Fire Investigation , Technical Rescue , Hazardous Materials Mitigation
In your opinion, what should be the top priorities for Fire Rescue moving forward? Staffing
Paramedicine program
High school programs
Outreach to homeschooling parents
Junior boys summer camp
Firefighter calendar in conjunction with local animal shelters
What are the greatest strengths you see in Fire Rescue? Community involvement
Professionalism

Do you have any concerns or suggestions about how Fire Rescue could improve its services or programs? Yes, get more programs for high schoolers, and children who are being homeschooled.
How did you find out about this survey? Town of Hilton Head Island Social Media (Facebook, Instagram, NextDoor, etc)