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A statement

• containing personal attacks, profanity, commercial advertising or content which is entirely off-topic, and/or
• from a user who has falsified their registration information with the intent to post multiple statements in one topic or to misrepresent their city of residence.

OpenGov is a non-partisan company dedicated to building public trust in government and broadening civic engagement. Many people will not participate if the forum has disruptive statements.

No. Disruptive statements are quite rare - less than one in a thousand statements are disruptive.

Open Town Hall

• moves the statement to a different web page,
• describes the problem in an email to the author, and
• invites the author to change the statement.

Never. Only the statement's author can edit or delete a statement.

Yes. Open Town Hall encourages open dialog which, by necessity, includes disagreements.

Personal attacks are disparaging remarks which impute motives to a person's action. Statements of fact, or of your own opinion are generally not personal attacks.
Here are some examples of statements which are, and are not, personal attacks.

Personal Attack	Not A Personal Attack
He lied.	He said he did X, but in fact he did Y.
She misrepresented the truth.	I don't trust her.
He is greedy.	He is making plenty of money.
It is merely a power play on her part.	She will announce her candidacy soon.