What is your feedback on the City of El Cerrito website and how we can enhance the customer experience?

How frequently do you use the City of El Cerrito’s website?

• Weekly

The last time you visited the website, which of the following best describes the topic you were looking for?

• Other - Information about the financial crisis

Were you able to find what you were looking for on the City site?

• No

More specifically, what were you looking for?

I was looking for information about meetings, workshops etc. relating to financial recovery. However that information is buried or none existent.

Which of the following best describes how you plan to use the information you were looking for?

• For myself/someone in my household

Based on the information you found, how likely are you to take some type of action soon? (i.e. apply for a permit, register for a class, attend a meeting, visit a park or facility, provide comments, etc)

• Not likely

Would you access information from the City of El Cerrito through other electronic channels or devices? (Please select all that apply):

• Other - Before expanding options and that arrange currently helpful, however, w about a redesign strategy that provides vides relevant info on the EC WEBSITE

Which of the following sources drove you to visit the site today?

• Other - Link to the survey

What improvements would you like to see to the City website?

• Other - The questions assume the website works. It isn't practical. Get someone who does not currently work there to design a survey that asks questions to propel the city toward a better design

How do you generally find out about what is happening locally in the City of El Cerrito? Check all that apply.

• Word of mouth

Did you know that the City offers email subscriptions for meeting agendas, city events, Environmental Services, Recreation Department news, Community Development Department news, and Police Department news?

• No

In the past year, how many times have you attended a meeting or event hosted by the City of El Cerrito?

• Five or more times

Where do you access the Internet? Check all that apply.

• Home

Other Comments/feedback:

If the City wants to improve, please ask someone with expertise to design the survey questions and website.