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What is your feedback on the City of El Cerrito website and how we can enhance the customer experience?

Click Summary, then click on options below to form the filter, then click Apply Filter

4 registered responses


How frequently do you use the City of El Cerrito’s website?

Response Percent Response Count
Weekly 100.0% 3

The last time you visited the website, which of the following best describes the topic you were looking for?

Response Percent Response Count
Meeting or Event details /Calendar 25.0% 1
Other 75.0% 3

Were you able to find what you were looking for on the City site?

Response Percent Response Count
Partially 25.0% 1
No 75.0% 3

More specifically, what were you looking for?

Answered
4
Skipped
0

Which of the following best describes how you plan to use the information you were looking for?

Response Percent Response Count
For myself/someone in my household 25.0% 1
For a friend, neighbor or family member outside of my household 25.0% 1
Other 50.0% 2

Based on the information you found, how likely are you to take some type of action soon? (i.e. apply for a permit, register for a class, attend a meeting, visit a park or facility, provide comments, etc)

Response Percent Response Count
Very likely 25.0% 1
Not likely 50.0% 2
Unsure 25.0% 1

Would you access information from the City of El Cerrito through other electronic channels or devices? (Please select all that apply):

Response Percent Response Count
E-mail updates 50.0% 2
Mobile websites 25.0% 1
Podcasts 25.0% 1
Text messages 25.0% 1
None of the above 25.0% 1
Other 50.0% 2

Which of the following sources drove you to visit the site today?

Response Percent Response Count
Word of mouth recommendation from someone I know 25.0% 1
Email sent from the City Instant message from someone 25.0% 1
Message directly from the City on Twitter 25.0% 1
Other 25.0% 1

What improvements would you like to see to the City website?

Response Percent Response Count
Don't know 25.0% 1
Other 75.0% 3

How do you generally find out about what is happening locally in the City of El Cerrito? Check all that apply.

Response Percent Response Count
City Website 25.0% 1
Word of mouth 50.0% 2
City mailing/Communication/Newsletter 25.0% 1
Other 25.0% 1

Did you know that the City offers email subscriptions for meeting agendas, city events, Environmental Services, Recreation Department news, Community Development Department news, and Police Department news?

Response Percent Response Count
Yes 75.0% 3
No 25.0% 1

In the past year, how many times have you attended a meeting or event hosted by the City of El Cerrito?

Response Percent Response Count
None 25.0% 1
Five or more times 75.0% 3

Where do you access the Internet? Check all that apply.

Response Percent Response Count
Home 100.0% 4
Work 25.0% 1
Personal mobile device 25.0% 1

Other Comments/feedback:

Answered
3
Skipped
1
Name not available inside Precinct ELC113
May 6, 2021, 3:49 PM
  • How frequently do you use the City of El Cerrito’s website?
    • Weekly
  • The last time you visited the website, which of the following best describes the topic you were looking for?
    • Other - This is difficult since you are allowing me only one choice- meeting dates
  • Were you able to find what you were looking for on the City site?
    • No
  • More specifically, what were you looking for?

    I wanted to find out about the May 8th budget meeting and there was no information that told me the time, and what to expect.

  • Which of the following best describes how you plan to use the information you were looking for?
    • Other - Why only one choice...this is so binary!
  • Based on the information you found, how likely are you to take some type of action soon? (i.e. apply for a permit, register for a class, attend a meeting, visit a park or facility, provide comments, etc)
    • Unsure
  • Would you access information from the City of El Cerrito through other electronic channels or devices? (Please select all that apply):
    • E-mail updates
    • Mobile websites
    • Podcasts
    • Text messages
    • Other - Texting
  • Which of the following sources drove you to visit the site today?
    • Email sent from the City Instant message from someone
  • What improvements would you like to see to the City website?
    • Other - Please find someone who didn't design your survey to improve the website. Navigation and design
  • How do you generally find out about what is happening locally in the City of El Cerrito? Check all that apply.
    • Other - Talking to the other residents, emailing council members, Next Door
  • Did you know that the City offers email subscriptions for meeting agendas, city events, Environmental Services, Recreation Department news, Community Development Department news, and Police Department news?
    • Yes
  • In the past year, how many times have you attended a meeting or event hosted by the City of El Cerrito?
    • Five or more times
  • Where do you access the Internet? Check all that apply.
    • Home
  • Other Comments/feedback:

    Ha. That's funny that you offer us the guidelines for civility. I would like to see the guidelines for transparency!

Open El Cerrito is not a certified voting system or ballot box. As with any public comment process, participation in Open El Cerrito is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.