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Durango Public Library 2020 Customer Survey

What do you want from your Library? Your feedback will help guide updates to the Durango Public Library's strategic plan.

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52 registered responses


What is your age?

Answered
52
Skipped
0

Please share the ages of family members in your household, if applicable.

Answered
46
Skipped
6

Where do you live?

Response Percent Response Count
In the City limits 55.8% 29
In La Plata County 44.2% 23

Do you use the Durango Public Library?

Response Percent Response Count
Yes 100.0% 52

If so, how often do you visit the Library?

Response Percent Response Count
Daily 9.6% 5
Weekly 42.3% 22
Bi-weekly 23.1% 12
Monthly 15.4% 8
More than 6x/year 9.6% 5

If not, what keeps you from using the Library?

Response Percent Response Count
Distance 33.3% 3
Library hours do not fit my schedule 44.4% 4
Other 22.2% 2

Do you have a Durango Public Library card?

Response Percent Response Count
Yes 100.0% 52

Do you rent our community rooms?

Response Percent Response Count
Yes 15.4% 8
No 84.6% 44

Do you utilize our study rooms?

Response Percent Response Count
Yes 28.8% 15
No 71.2% 37

The Durango Public Library's hours currently are: 9am to 8pm Monday/Tuesday/Wednesday, 10am to 5:30pm Thursday, 9am-5:30pm Friday/Saturday, Closed Sundays. Do these hours meet your needs?

Response Percent Response Count
Yes 55.8% 29
No 44.2% 23

With no new taxation, would you support expanding library hours to 7-day service (which includes Sundays) with consistent weekday hours?

Response Percent Response Count
Yes 98.0% 50
No 2.0% 1

If the library added evening hours on Thursday and Friday (5:30-8pm) and opened 12-5 on Sundays, would you use the library during these newly expanded times?

Response Percent Response Count
Yes 78.8% 41
No 21.2% 11

Do you attend (select all that apply):

Response Percent Response Count
Adult programs 87.2% 34
Elementary-age children's programs 20.5% 8
Programs for young children 5.1% 2

If you don't use these programs, why not?

Answered
10
Skipped
42

What materials do you use? (select all that apply)

Response Percent Response Count
Books 96.2% 50
eBooks 48.1% 25
DVDs 61.5% 32
AudioBooks on CD 34.6% 18
AudioBooks on Playaways/MP3 players 25.0% 13
Book Kits (books with the audio included for children) 7.7% 4
eAudioBooks 30.8% 16
Music on CD 17.3% 9
Board Games 19.2% 10
Launchpads 5.8% 3
Magazines & Newspapers 48.1% 25
Databases (for magazines, encyclopedias, book recommendations, etc) Unsure? Visit our Website: durangopubliclibrary.org/screens/research.html 17.3% 9
Unique materials (puppets, CO State Parks Backpacks, ukuleles, bike locks, etc.) 13.5% 7

Internet and computers:

Response Percent Response Count
I have high-speed Internet at home 94.2% 49
I do not have high-speed Internet at home 3.8% 2
I rely on the Library for Internet access 5.8% 3
I use my cell phone to access the Internet 36.5% 19
I prefer to remain offline 1.9% 1
I have my own computer or tablet 53.8% 28
I rely on the Library's computers 1.9% 1

Entertainment:

Response Percent Response Count
I subscribe to streaming services for audiobooks, movies or TV (Netflix, Hulu, YouTube, Amazon/Audible, etc.) 71.2% 37
I use cable or satellite for movies and TV 44.2% 23
I use free music services (Pandora, Spotify, YouTube, etc.) 46.2% 24
I subscribe to paid streaming music services (Spotify Premium, Sirius XM, etc.) 32.7% 17
I have a DVD player 80.8% 42
I have a CD player for music and audiobooks 57.7% 30

Tell us which format you prefer for the following:

Books
Response Percent Response Count
E-Materials 15.4% 8
Downloadable 13.5% 7
Physical 69.2% 36
Music
Response Percent Response Count
E-Materials 1.9% 1
Streaming 34.6% 18
Downloadable 13.5% 7
Physical 26.9% 14
None 11.5% 6
AudioBooks
Response Percent Response Count
E-Materials 17.3% 9
Streaming 3.8% 2
Downloadable 34.6% 18
Physical 28.8% 15
None 7.7% 4
Movies
Response Percent Response Count
E-Materials 3.8% 2
Streaming 34.6% 18
Downloadable 13.5% 7
Physical 40.4% 21
None 1.9% 1

If the Library were able to enhance our offerings, which of these would be of interest to you? (Select all that apply)

Response Percent Response Count
Programs for working families (evenings & weekends) 37.0% 17
Outreach to rural and unserved areas to obtain cards and check out materials 30.4% 14
An increase in the number of Inter-Library Loan items I can borrow 41.3% 19
Expanded availability of the community rooms 13.0% 6
Other 23.9% 11

We’d like to know how we are doing. Please rate the following (with 1 being the lowest and 5 being the highest):

Customer service
Response Percent Response Count
3 1.9% 1
4 3.8% 2
5 94.2% 49
Cleanliness of building
Response Percent Response Count
3 3.8% 2
4 15.4% 8
5 80.8% 42
Quality of programs
Response Percent Response Count
3 1.9% 1
4 15.4% 8
5 61.5% 32
N/A 21.2% 11
Quality of materials
Response Percent Response Count
3 3.8% 2
4 34.6% 18
5 61.5% 32
Diversity of materials
Response Percent Response Count
3 7.7% 4
4 36.5% 19
5 51.9% 27
N/A 1.9% 1
Providing innovative services and materials
Response Percent Response Count
3 1.9% 1
4 42.3% 22
5 40.4% 21
N/A 13.5% 7
Providing a welcoming environment
Response Percent Response Count
4 3.8% 2
5 96.2% 50
Improving my life and well-being
Response Percent Response Count
4 11.5% 6
5 80.8% 42
N/A 5.8% 3
Name not shown inside Durango
April 28, 2020, 6:58 AM
  • What is your age?
    39
  • Please share the ages of family members in your household, if applicable.
    9, 43
  • Where do you live?
    • In the City limits
  • Do you use the Durango Public Library?
    • Yes
  • If so, how often do you visit the Library?
    • Monthly
  • If not, what keeps you from using the Library?
    No response.
  • Do you have a Durango Public Library card?
    • Yes
  • Do you rent our community rooms?
    • Yes
  • Do you utilize our study rooms?
    • Yes
  • The Durango Public Library's hours currently are: 9am to 8pm Monday/Tuesday/Wednesday, 10am to 5:30pm Thursday, 9am-5:30pm Friday/Saturday, Closed Sundays. Do these hours meet your needs?
    • No
  • With no new taxation, would you support expanding library hours to 7-day service (which includes Sundays) with consistent weekday hours?
    • Yes
  • If the library added evening hours on Thursday and Friday (5:30-8pm) and opened 12-5 on Sundays, would you use the library during these newly expanded times?
    • Yes
  • Do you attend (select all that apply):
    • Elementary-age children's programs
  • If you don't use these programs, why not?
    I’m excited to eventually attend the adult programs once our son is older and doesn’t need a sitter for us to attend!
  • What materials do you use? (select all that apply)
    • Books
    • eBooks
    • DVDs
    • AudioBooks on CD
    • AudioBooks on Playaways/MP3 players
    • Book Kits (books with the audio included for children)
    • eAudioBooks
    • Board Games
    • Magazines & Newspapers
    • Unique materials (puppets, CO State Parks Backpacks, ukuleles, bike locks, etc.)
  • Internet and computers:
    • I have high-speed Internet at home
    • I use my cell phone to access the Internet
    • I have my own computer or tablet
  • Entertainment:
    • I subscribe to streaming services for audiobooks, movies or TV (Netflix, Hulu, YouTube, Amazon/Audible, etc.)
    • I use free music services (Pandora, Spotify, YouTube, etc.)
    • I subscribe to paid streaming music services (Spotify Premium, Sirius XM, etc.)
    • I have a DVD player
    • I have a CD player for music and audiobooks
  • Tell us which format you prefer for the following:
    • Books - Physical
    • Music - Physical
    • AudioBooks - E-Materials
    • Movies - Downloadable
  • If the Library were able to enhance our offerings, which of these would be of interest to you? (Select all that apply)
    • Programs for working families (evenings & weekends)
    • Outreach to rural and unserved areas to obtain cards and check out materials
  • We’d like to know how we are doing. Please rate the following (with 1 being the lowest and 5 being the highest):
    • Customer service - 5
    • Cleanliness of building - 5
    • Quality of programs - 5
    • Quality of materials - 4
    • Diversity of materials - 4
    • Providing innovative services and materials - 4
    • Providing a welcoming environment - 5
    • Improving my life and well-being - 4
  • Finally, please share your ideas, comments, concerns, or compliments here, if they are not already included in the survey above.
    While I do not have problems finding material, my husband often times cannot find newer titles that he’s interested in reading.
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