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Trash & Recycling Customer Survey: Single-Family Home

Trash & Recycling Customer Survey: Single-Family Home

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91 registered responses


Neighborhood name (if applicable)

Answered
70
Skipped
21

Street name, zip code

Answered
91
Skipped
0

Do you receive a Durango utility bill?

Response Percent Response Count
Yes 97.8% 89
No 2.2% 2

Which of the following best describes the type of home you live in?

Response Percent Response Count
Detached single family home 89.0% 81
Attached single family home (duplex, townhouse, etc.) 11.0% 10

How do you pay for trash and recycling services?

Response Percent Response Count
Monthly utility bill 96.7% 88
Through a homeowner’s association or condominium fee 1.1% 1
It’s included in my rent 1.1% 1
Other 1.1% 1

How do you feel about the quality of your trash collection service?

Response Percent Response Count
Highly satisfied (excellent) 42.9% 39
Satisfied 53.8% 49
Disappointed 3.3% 3

Do you feel you get a good value for the trash service you receive and the rate you pay?

Response Percent Response Count
Yes 84.6% 77
No 15.4% 14

Please elaborate.

Answered
29
Skipped
62

What type of cart/container do you use for trash disposal?

Response Percent Response Count
Roll cart (60, 90, or 300 gallon cart) 100.0% 91

If you use a roll cart, are you satisfied with the pricing system that charges different rates based on the cart size?

Response Percent Response Count
Yes 81.6% 71
No 18.4% 16

Please elaborate

Answered
27
Skipped
64

Would you be in favor of new rates that provide more incentive to reduce trash generation and provides a smaller cart size?

Response Percent Response Count
Yes 67.0% 61
No 33.0% 30

Please elaborate.

Answered
40
Skipped
51

Do you participate in the curbside recycling program at your home?

Response Percent Response Count
No (please answer question 10 then skip to question 16) 2.2% 2
Yes (please skip question 10) 97.8% 89

Why do you NOT participate in the curbside recycling program at your home? (Select all that apply)

Response Percent Response Count
Difficult for me to get the cart to the curb 25.0% 1
I bring recyclables to the Recycling Center 25.0% 1
Other 50.0% 2

Do you feel you get a good value for the recycling service you receive and rate you pay?

Response Percent Response Count
Yes 79.5% 70
No 20.5% 18

Please elaborate.

Answered
35
Skipped
56

Overall, how do you feel about the quality of your current curbside recycling program?

Response Percent Response Count
Highly satisfied (excellent) 28.1% 25
Satisfied 60.7% 54
Disappointed 10.1% 9
No Opinion/don’t care 1.1% 1

Do you feel that you understand what items/materials are accepted in the recycling container at your home?

Response Percent Response Count
Yes 81.8% 72
No 10.2% 9
Alternative C 8.0% 7

Please elaborate.

Answered
26
Skipped
65
Name not shown inside Durango
July 23, 2021, 8:39 PM
  • Neighborhood name (if applicable)
    Historic Downtown
  • Street name, zip code
    E 7th Ave 81301
  • Do you receive a Durango utility bill?
    • Yes
  • Which of the following best describes the type of home you live in?
    • Detached single family home
  • How do you pay for trash and recycling services?
    • Monthly utility bill
  • How do you feel about the quality of your trash collection service?
    • Satisfied
  • Do you feel you get a good value for the trash service you receive and the rate you pay?
    • Yes
  • Please elaborate.

    I would be highly satisfied if the city offered glass recycling and composting services.

  • What type of cart/container do you use for trash disposal?
    • Roll cart (60, 90, or 300 gallon cart)
  • If you use a roll cart, are you satisfied with the pricing system that charges different rates based on the cart size?
    • Yes
  • Please elaborate

    No opinion

  • Would you be in favor of new rates that provide more incentive to reduce trash generation and provides a smaller cart size?
    • Yes
  • Please elaborate.

    Only supportive of systematic changes that encourage less waste generation.

  • Do you participate in the curbside recycling program at your home?
    • Yes (please skip question 10)
  • Why do you NOT participate in the curbside recycling program at your home? (Select all that apply)
    No response.
  • Do you feel you get a good value for the recycling service you receive and rate you pay?
    • Yes
  • Please elaborate.

    Please add glass recycling, though.

  • Overall, how do you feel about the quality of your current curbside recycling program?
    • Satisfied
  • Do you feel that you understand what items/materials are accepted in the recycling container at your home?
    • Yes
  • Please elaborate.

    Guides on the canister are extremely helpful.

  • Approximately how often do you place recyclables at the curb?
    • Once every two weeks
  • Does once per week recycling collection provide enough service for the recyclables you generate?
    • Yes
  • Please elaborate.

    Yes. In most cases, I could go multiple weeks without having service.

  • Composting reduces greenhouse gases and could double recycling rates – would you be willing to pay for the additional service?
    • Yes
  • Please elaborate.

    Yes!! Please add composting.

  • How would you like to receive recycling information in the future? (Select all that apply)
    • By mail (flyers, newsletters, guidebook)
    • Twitter, Instagram, other social media
    • TV
    • City web page
    • Facebook
  • I consider myself an environmentally responsible citizen.
    • True
  • I feel the City provides enough educational material and I know what to do with my trash, recyclables, and yard waste.
    • True
  • Do you know about Durango’s Sustainability Action Plan? It's available at DurangoGov.org/Sustainability.
    • Yes
  • What would you like to see changed or improved about your trash or recycling collection service?

    Start accepting glass for recycling. Provide composting service.

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