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How can the Town improve its public communications and outreach methods to more effectively inform and engage the community?

2 registered responses


How do you currently get information about Atherton Town government and its programs and activities? (check all that apply)

Response Percent Response Count
The Almanac News 50.0% 1
The Athertonian Newsletter 50.0% 1
The Town's Website 50.0% 1
NextDoor 100.0% 2
Town Electronic Communications (Atherton Online, Blog, News Flashes...) 50.0% 1
I attend Town meetings 50.0% 1

If there are other ways you get information about the Town, please describe.

Answered
1
Skipped
1

What kind of information do you want to receive from the Town?

Answered
1
Skipped
1

Do you feel you are getting timely information about important topics relating to Town Government and Services?

Response Percent Response Count
Yes 50.0% 1
Sometimes 50.0% 1

If you answered "No" or "Sometimes" to question 4, can you identify which topics need better, and/or more timely, communication?

Answered
2
Skipped
0

Do you subscribe to Atherton Online?

Response Percent Response Count
No 50.0% 1
I've never heard of it 50.0% 1

Did you know that the Town rebroadcasts its Council Meetings on Public Access Channel 26? Or that you can watch them via Youtube?

Response Percent Response Count
Yes 50.0% 1
No 50.0% 1

“Office Hours with the Mayor” is a weekly opportunity (Tuesdays) to meet informally over a brown-bag lunch with the Mayor (and typically the City Manager) for the purpose of asking questions and sharing concerns. Have you participated?

Response Percent Response Count
I haven't heard of these 100.0% 2

When the Town wants to inform you about meetings or other issues of importance, what types of contact would you prefer? (mark all that apply - limiting to those you would most likely use)

Response Percent Response Count
Mailed print notifications (letters, flyers, mailers) 50.0% 1
Newspaper Articles 50.0% 1
Electronic communications (email, blog, news flash, etc.) 50.0% 1
Social Media (Facebook, Twitter, NextDoor, etc.) 100.0% 2
Robo-Phone Call 100.0% 2
Other 50.0% 1

What suggestions do you have for improving Town public communications and outreach?

Answered
1
Skipped
1
Scott Barnum inside Atherton
May 26, 2015, 7:58 AM
  • How do you currently get information about Atherton Town government and its programs and activities? (check all that apply)
    • The Almanac News
    • The Athertonian Newsletter
    • The Town's Website
    • NextDoor
    • Town Electronic Communications (Atherton Online, Blog, News Flashes...)
    • I attend Town meetings
  • If there are other ways you get information about the Town, please describe.

    Speak to fellow residents or town officials.

  • What kind of information do you want to receive from the Town?

    Progress against key town goals/metrics/priorities (e.g., budget), emergencies, major projects in planning stages, contentious issues that the town is facing and key events calendar.

  • Do you feel you are getting timely information about important topics relating to Town Government and Services?
    • Yes
  • If you answered "No" or "Sometimes" to question 4, can you identify which topics need better, and/or more timely, communication?

    The Town has been doing a much better job of outreach recently. The effort and improvement is noticeable.

  • Do you subscribe to Atherton Online?
    • No
  • Did you know that the Town rebroadcasts its Council Meetings on Public Access Channel 26? Or that you can watch them via Youtube?
    • Yes
  • “Office Hours with the Mayor” is a weekly opportunity (Tuesdays) to meet informally over a brown-bag lunch with the Mayor (and typically the City Manager) for the purpose of asking questions and sharing concerns. Have you participated?
    • I haven't heard of these
  • When the Town wants to inform you about meetings or other issues of importance, what types of contact would you prefer? (mark all that apply - limiting to those you would most likely use)
    • Mailed print notifications (letters, flyers, mailers)
    • Newspaper Articles
    • Electronic communications (email, blog, news flash, etc.)
    • Social Media (Facebook, Twitter, NextDoor, etc.)
    • Robo-Phone Call
  • What suggestions do you have for improving Town public communications and outreach?

    Keep making this area a priority of focus. Transparency and timeliness of communication generally improves or strengthens the government-citizen relationship and mitigates problems that lack of good regular communication often create. Thank you for your increased and continued efforts here.

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