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Paratransit Program

Please share your thoughts about transportation issues relating to seniors and individuals with disabilities in the City of Alameda.

This topic is closed

11 registered responses


Do you use the City of Alameda subsidized taxi programs?

Response Percent Response Count
Yes 9.1% 1
No 90.9% 10

If NO, please explain why not? (check all that apply)

Response Percent Response Count
Drive myself 50.0% 5
Someone else drives me 10.0% 1
Did not know about taxi subsidy program 30.0% 3
Not eligible due to age restrictions 40.0% 4
Other 10.0% 1

If YES, please answer the questions below about the subsidized taxi programs:

Are the drivers usually courteous?
Response Percent Response Count
Yes 50.0% 2
Not Applicable 50.0% 2
Are you usually picked up on time?
Response Percent Response Count
Yes 25.0% 1
Not Applicable 50.0% 2
Are you satisfied with this service?
Response Percent Response Count
Yes 25.0% 1
Not Applicable 50.0% 2
Is it easy to schedule the ride with the dispatcher?
Response Percent Response Count
Yes 25.0% 1
Not Applicable 50.0% 2
Do you use a wheelchair lift?
Response Percent Response Count
No 25.0% 1
Not Applicable 50.0% 2
Does the driver secure your wheelchair or other mobility device properly?
Response Percent Response Count
Not Applicable 75.0% 3
Is your service animal treated properly?
Response Percent Response Count
Not Applicable 75.0% 3
Do the new hours of taxi service (Monday – Friday 6:00 a.m. – 9:00 p.m. and Saturday – Sunday 9:00 a.m. – 7:00 p.m.) work for you?
Response Percent Response Count
Yes 25.0% 1
Not Applicable 50.0% 2

If not, what hours would work better for you?

No responses yet.

If the taxi program were expanded to include Lyft, Uber or other similar type of service, would you (check all that apply):

Use a Lyft or Uber service?
Response Percent Response Count
Yes 33.3% 2
I Don't Know 66.7% 4
Prefer the Lyft or Uber services over traditional taxi cabs?
Response Percent Response Count
Yes 33.3% 2
I Don't Know 66.7% 4
Prefer taking a taxi cab rather than a Lyft or Uber service?
Response Percent Response Count
No 33.3% 2
I Don't Know 50.0% 3

If you could get a cheaper trip by sharing a Lyft/Uber ride with other passengers, would you do so?

Response Percent Response Count
Yes 87.5% 7
No 12.5% 1

For the taxi subsidy scholarship program, what would make it easier for you to use?

Answered
3
Skipped
8

Comments - Do you have any additional input about the subsidized taxi program?

Answered
4
Skipped
7

Have you used the free Alameda Loop Shuttle at least once in the last month?

Response Percent Response Count
No, but I've heard of it 100.0% 11

If no, please explain why you have not used the Alameda Loop Shuttle? (check all that apply)

Response Percent Response Count
Drive myself 54.5% 6
Shuttle is not in service when needed 45.5% 5
Parking is free/cheap 9.1% 1
Shuttle does not travel near my home 18.2% 2
Shuttle does not travel near my destination 27.3% 3
Don't know about the shuttle 18.2% 2

About how many times have you used the Alameda Loop Shuttle in the last month?

No responses yet.

Which route do you use? (check all that apply)

No responses yet.

Tell us about your experience using the Alameda Loop Shuttle:

No responses yet.

Have you used the bike racks on the new Loop Shuttle?

No responses yet.

Comments: Do you have any additional input about the Alameda Loop Shuttle?

Answered
4
Skipped
7

Do you use East Bay Paratransit?

Response Percent Response Count
Yes 10.0% 1
No 90.0% 9

If NO, please explain why not? (check all that apply)

Response Percent Response Count
Drive myself 44.4% 4
Able to use AC Transit or BART 11.1% 1
Not eligible 66.7% 6
Other 33.3% 3

If YES, please answer the questions below about East Bay Paratransit:

Are the drivers usually courteous?
Response Percent Response Count
Yes 50.0% 2
Not Applicable 50.0% 2
Are you usually picked up on time?
Response Percent Response Count
No 25.0% 1
Not Applicable 50.0% 2
Are you satisfied with this service?
Response Percent Response Count
No 25.0% 1
Not Applicable 50.0% 2
Is it easy to schedule the ride with the dispatcher?
Response Percent Response Count
Yes 25.0% 1
Not Applicable 50.0% 2
Do you use a wheelchair lift?
Response Percent Response Count
No 25.0% 1
Not Applicable 50.0% 2
Does the driver secure your wheelchair or other mobility device properly?
Response Percent Response Count
Not Applicable 75.0% 3
Is your service animal treated properly?
Response Percent Response Count
Not Applicable 75.0% 3

Comments - Do you have any additional input about East Bay Paratransit?

Answered
2
Skipped
9
Name not shown inside ALAMEDA CITY
December 19, 2017, 1:15 PM
  • Do you use the City of Alameda subsidized taxi programs?
    • Yes
  • If NO, please explain why not? (check all that apply)
    No response.
  • If YES, please answer the questions below about the subsidized taxi programs:
    • Are the drivers usually courteous? - Yes
    • Are you usually picked up on time? - Yes
    • Are you satisfied with this service? - Yes
    • Is it easy to schedule the ride with the dispatcher? - Yes
    • Do you use a wheelchair lift? - No
    • Does the driver secure your wheelchair or other mobility device properly? - Not Applicable
    • Is your service animal treated properly? - Not Applicable
    • Do the new hours of taxi service (Monday – Friday 6:00 a.m. – 9:00 p.m. and Saturday – Sunday 9:00 a.m. – 7:00 p.m.) work for you? - Yes
  • If not, what hours would work better for you?
    No response.
  • If the taxi program were expanded to include Lyft, Uber or other similar type of service, would you (check all that apply):
    • Use a Lyft or Uber service? - I Don't Know
    • Prefer the Lyft or Uber services over traditional taxi cabs? - I Don't Know
    • Prefer taking a taxi cab rather than a Lyft or Uber service? - I Don't Know
  • If you could get a cheaper trip by sharing a Lyft/Uber ride with other passengers, would you do so?
    • No
  • For the taxi subsidy scholarship program, what would make it easier for you to use?
    No response.
  • Comments - Do you have any additional input about the subsidized taxi program?

    I think it's great!

  • Have you used the free Alameda Loop Shuttle at least once in the last month?
    • No, but I've heard of it
  • If no, please explain why you have not used the Alameda Loop Shuttle? (check all that apply)
    • Drive myself
  • Comments: Do you have any additional input about the Alameda Loop Shuttle?
    No response.
  • Do you use East Bay Paratransit?
    • No
  • If NO, please explain why not? (check all that apply)
    • Other - I'm eligible, but it's too rough a ride for me
  • If YES, please answer the questions below about East Bay Paratransit:
    No response.
  • Comments - Do you have any additional input about East Bay Paratransit?

    Those vans are hard for people with certain limitations to use.

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City of Alameda Subsidized Taxis

(Offers two services to Alameda residents 70 years of age or older or individuals enrolled with East Bay Paratransit: 1) MRTIP: provides subsidized taxi trips at $2.50 per trip for individuals returning home from medical appointments. 2) Premium: is not limited to medical trips and provides a 70 percent discount.)

 

Yes
No
Not Applicable
Are the drivers usually courteous?
Are you usually picked up on time?
Are you satisfied with this service?
Is it easy to schedule the ride with the dispatcher?
Do you use a wheelchair lift?
Does the driver secure your wheelchair or other mobility device properly?
Is your service animal treated properly?
Do the new hours of taxi service (Monday – Friday 6:00 a.m. – 9:00 p.m. and Saturday – Sunday 9:00 a.m. – 7:00 p.m.) work for you?
Yes
No
I Don't Know
Use a Lyft or Uber service?
Prefer the Lyft or Uber services over traditional taxi cabs?
Prefer taking a taxi cab rather than a Lyft or Uber service?
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